Merchandise Manager - New Orleans

Five Below

Jun 21

Applications are closed

Job
Full-time
Junior & Mid Level
Hospitality & Retail
New Orleans

Requirements

High School Graduate or equivalent.
College experience preferred
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure

Responsibilities

Ensures Merchandise Movement Process is flawlessly executed
Responsible for merchandising, signing, and resets in Now, Style, Room, Tech, and Party
Responsible for opening and closing store procedures
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Assists in staff scheduling
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
Uses financial reporting to drive business opportunities
Assists payroll process and ensures budget is in line with plan
Assists in merchandising procedures
Responsible for maintaining assigned zone
Sets and maintains Market Plan, Signage, and other Merchandise Sets
Ensures the execution of company Inventory Integrity process
Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Leads Asset Protection and Safety processes and holds associates accountable
Delivers exceptional customer service through personal contact with customers
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Leads and ensures Five Below’s Packaway Process is completed within timeframes provided
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Key Measurables:
Sales
AP Audits
Shrink Results
Expense Control
ADS
CSAT scores
Essential Job Functions:
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time

FAQs

What are the main responsibilities of the Merchandise Manager?

The Merchandise Manager is responsible for leading the Freight team, overseeing all store associates, executing merchandising standards, providing excellent customer service, maintaining operational controls, ensuring inventory integrity, protecting assets, maintaining cleanliness, ensuring safety, and driving sales.

Who does the Merchandise Manager report to?

The Merchandise Manager reports to the Store Manager.

What qualities are important for someone to be successful in the role of Merchandise Manager?

Important qualities for a Merchandise Manager include leadership skills, strong communication abilities, attention to detail, organizational skills, customer service orientation, problem-solving skills, ability to work in a fast-paced environment, and a passion for driving sales.

What is the role of the Merchandise Manager when the Store Manager is not on duty?

When the Store Manager is not on duty, the Merchandise Manager acts as the Manager on Duty and is responsible for leading the store, overseeing associates, and ensuring that operational and merchandising standards are maintained.

How does the Merchandise Manager contribute to "Wow the Customer"?

The Merchandise Manager contributes to "Wow the Customer" by providing excellent customer service, maintaining a clean and organized store, ensuring that products are displayed attractively, and working to meet the needs of customers.

Five Below

Five Below is a store with unlimited possibilities where tweens, teens and beyond are free to Let Go & Have Fun!

Retail & Consumer Goods

Industry

10,001+

Employees

2002

Founded Year

Mission & Purpose

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. So if your heart is beating a little quicker and your smile is getting bigger now that you know what we’re all about, let’s just say your search for a one-of-a-kind experience that’s much more than a j-o-b just might be officially ending HERE. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!