Metered Customer Service Advisor

Yorkshire Water

3mo ago

Applications are closed

Job
Full-time
Entry, Junior & Mid Level
Customer Relations
Leeds, +1
Remote

Requirements

This is an outdoors role so you must be comfortable working in all weathers and terrains.
You will be carrying out a range of manual handling duties including heavy lifting of manhole covers.
Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs.
Full Driving Licence
IT skills – Competent using MS Office applications and ability to quickly adapt to new systems.
Experience of working independently.
Experience of working in a Customer service environment.
Previous meter reading experience.
Understanding of household plumbing and water distribution.
Experience of delivering against challenging business targets.
Previous experience in a commercially orientated and / or regulated environment.
Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.

Responsibilities

Locate external meter chambers/enter customer’s premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
Carry out ad hoc meter readings as required, e.g. checks and final reads.
Identify and replace damaged meters where possible and in line with trained level of capability.
Identify street furniture defects and undertake remedial action as appropriate.
Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team’s wider objectives.
Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
Demonstrate financial awareness when making day to day business decisions.

FAQs

What is the salary range for the Metered Customer Service Advisor position?

The salary range for this position is £24,666 - £30,604, depending on experience.

Where is the location of this job?

The job is located in Leeds, and candidates should live within a reasonable commutable distance to the role location.

What are the working hours for this role?

The position is permanent and requires 37 hours of work per week, from Monday to Friday.

What benefits does Yorkshire Water offer to Metered Customer Service Advisors?

Benefits include a company van, annual incentive related bonuses, an attractive pension scheme, 25 days annual leave plus bank holidays and a wellness day, life assurance cover, and a variety of additional perks such as health cash plans and gym discounts.

Are there opportunities for career development within this role?

Yes, there are development opportunities in line with the Metered Customer Service Advisor progression plan.

What qualifications are needed for the Metered Customer Service Advisor role?

Qualifications include a full driving licence, IT skills with competency in MS Office applications, experience in customer service, and the ability to work independently.

Is previous meter reading experience required?

While previous meter reading experience is beneficial, it is not strictly required for the position.

What type of work environment can I expect in this role?

This is primarily an outdoor role, so candidates should be comfortable working in all weather conditions and terrains, as well as performing manual handling duties, including heavy lifting.

How does Yorkshire Water approach work-life balance?

Yorkshire Water supports flexible working patterns and job share options to help employees achieve a balance between their work and home life.

What is the recruitment process for this role?

The recruitment process includes pre-employment checks, which will consist of a Basic Disclosure Check, and potentially further security vetting depending on the role. All candidates will also need to fill out a medical questionnaire.

Is there a closing date for applications?

Yes, the closing date for applications is 10 October 2024.

Yorkshire Water

Energy

Industry

1001-5000

Employees

1989

Founded Year

Mission & Purpose

We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, it sounds simple. We manage and look after the region’s water. But water is not quite like anything else. We’re not like any other business – and nowhere is quite like Yorkshire. Our work means much more than just supplying clean drinking water, taking away wastewater and looking after the region’s coast and countryside. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. We look after communities, protect the environment and plan ahead to look after Yorkshire’s water, today, tomorrow, always. 24/7, 365, we provide essential water and wastewater services to every corner of the Yorkshire region and play a key role in the region’s health, wellbeing and prosperity. That means over 5 million customers, and the millions of people who visit Yorkshire each year rely on us, every day. 140,000 businesses also depend upon the water we supply and the wastewater we take away to provide goods and services that support the economy – not only in Yorkshire, but across the United Kingdom and beyond.