Microsoft 365 (M365) Application Analyst

Cambridge University Press & Assessment

1mo ago

Applications are closed

Job
Full-time
Mid & Senior Level
Software Engineering
IT & Cybersecurity
Manila

Requirements

Subject matter expertise in supporting and/or administering Microsoft 365 (M365) applications, including MS Teams, SharePoint Online, and PowerApps.
Supporting a variety of other collaboration tools, and;
Working with Agile methodologies and the ITIL framework, and sharing the benefits of these methods to colleagues outside of Technology.
Importantly, your communication and interpersonal skills will be as well-developed as your technical acumen. You will ideally:
Have strong written and verbal skills,
Have an extremely strong relationship with our values, and;
Thrive off of working with multiple teams, across a variety of applications, offering excellent communication skills and user engagement.

Responsibilities

Proactively communicate through voice/video calls, including screen sharing, to address 2nd line helpdesk incidents and requests, consistently achieving or surpassing target SLAs.
Pioneer innovative methods to engage with internal customers, advocate for supported tools, and gather feedback for continuous improvement of user support processes.
Collaborate with various business areas at Cambridge University Press and Assessment to understand their processes and the SaaS applications they use, fostering more collaborative work environments.
Develop and maintain subject-matter expertise on designated applications, staying informed about technical innovations, and applying knowledge for optimal service delivery to both internal and external customers.
Ensure effective collaboration with teams such as Collaboration Solutions Delivery, third-party suppliers, and other IT departments, following service management protocols and supporting ITIL adoption within the Collaboration Solutions Service team.

FAQs

Do we support remote work?

Yes, we support remote work but in a hybrid format, allowing you to work in the office twice a week.

What is the salary range for this position?

The salary range for this position is PHP 60,000 - PHP 81,000.

Where is the job location?

The job is located in Makati City, Metro Manila, Philippines.

What type of employment is being offered?

The position is a permanent employment opportunity.

Who can I contact for more information about the job?

You can contact Beige Sales at beige.sales@cambridge.org for more information.

What applications will I be supporting in this role?

You will be supporting Microsoft 365 (M365) applications, including MS Teams, SharePoint Online, and PowerApps.

What is the deadline for application submission?

The deadline for application submission is December 14th, 2024, but it may close early if sufficient applications are received.

What are the main responsibilities of the Application Analyst role?

Main responsibilities include managing 2nd line helpdesk incidents, collaborating with business areas, maintaining subject-matter expertise, and ensuring effective collaboration following service management protocols.

What skills are required for this position?

The ideal candidate should have experience in supporting Microsoft 365 applications, strong written and verbal communication skills, and a good understanding of Agile methodologies and the ITIL framework.

Will there be opportunities for professional development in this role?

Yes, there will be opportunities for professional and personal growth through internal and external activities and training sessions.

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We are a world-leading academic publisher and assessment organisation, and part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Our team is one connected, global community, pursuing potential and moving forward, together. We will keep exploring, collaborating, and innovating to find bold new ways to spread knowledge, spark enquiry, and aid understanding.