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MULTIFUNCTIONAL SALES ASSOCIATE

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MANGO

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Marseille
  • Quick Apply

AI generated summary

  • You should be welcoming, organized, knowledgeable about products, empathetic, authentic, entrepreneurial, and curious.
  • You will assist customers, manage transactions, maintain cleanliness, support inventory, handle merchandising, and ensure a welcoming store environment while driving sales and customer satisfaction.

Requirements

  • Sens de l'accueil, bon relationnel
  • Sens de l'organisation
  • Connaissance des produits
  • Ecoute et empathie
  • Authenticité
  • Esprit entrepreneur
  • Curiosité

Responsibilities

  • Assurer le service client selon les normes de la marque, en appliquant les techniques de vente en lien avec les formations dispensées par Mango ;
  • Contribuer activement au développement des indicateurs commerciaux ;
  • Proposer les articles, tenues et accessoires correspondant aux besoins des clients ;
  • Traiter toutes les transactions de caisse de manière fluide, efficace et précise afin de s'assurer que la fin de l'expérience client dans le magasin soit optimum ;
  • Effectuer le réassort de la caisse (emballage, boites cadeaux, rouleaux, etc.) ;
  • Assurer la propreté des caisses ;
  • S’impliquer dans toutes les tâches liées à l'exploitation des zones back office : livraison, réapprovisionnement, transferts d'entrée et de sortie, exploitation des produits ;
  • Participer activement aux inventaires ;
  • Connaître et appliquer les règles de rangement et de présentation des linéaires et de merchandising ;
  • S’occuper du réassort ;
  • S’occuper de l’étiquetage ;
  • S’occuper du Click and Collect et des ventes onlines ;
  • Participer à la mise en place d’opérations commerciales ;
  • Entretenir le magasin : s'assurer que la surface de vente est propre et accueillante ;

FAQs

What is the role of a Multifunctional Sales Associate at Mango?

The Multifunctional Sales Associate is responsible for customer service, cash handling, inventory management, merchandising, and ensuring the store environment is clean and welcoming.

What are the main responsibilities of this position?

Key responsibilities include providing excellent customer service, performing cash transactions, managing stock in the back office, participating in merchandising efforts, and maintaining store cleanliness.

What skills are required for this job?

Required skills include strong interpersonal and organizational skills, product knowledge, active listening and empathy, authenticity, entrepreneurial spirit, and curiosity.

What benefits do employees receive?

Employees receive discounts on all product lines, seasonal uniforms, meal vouchers, transportation subsidies, health insurance, various employee benefits, and opportunities for career advancement.

Are there opportunities for career growth within the company?

Yes, there are constant opportunities for evolution into other positions internationally or at the headquarters in Barcelona, with various challenges and career training available.

Is experience in retail required for this position?

While retail experience may be beneficial, it is not explicitly stated as a requirement. A passion for customer service and a willingness to learn are essential.

What type of work environment can employees expect at Mango?

Employees can expect a dynamic and innovative work environment within a leading company in the fashion industry.

How does Mango support employee work-life balance?

Mango offers benefits such as meal vouchers and transportation subsidies, contributing to a balanced work-life setup for its employees.

Do employees have to dress in a specific way?

Yes, uniforms are provided for each season, which employees are expected to wear.

How does Mango train its employees?

Mango provides training related to sales techniques, customer service standards, and product knowledge to enhance employee performance.

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MANGO

To inspire the world by sharing our passion for mediterranean style and culture.  #TakingFashionFurther 

Fashion & Arts
Industry
10,001+
Employees

Mission & Purpose

Mango, one of Europe’s leading fashion groups, is a global company with design, creativity and technology at the centre of its business model, and a strategy based on constant innovation and the search for sustainability. With its roots in Barcelona, one of the cradles of the textile industry, since it was founded in 1984, Mango has spent four decades looking to the future and inspiring the world with its passion for fashion and lifestyle. With the customer always its priority, the company bases its model on a unique fashion proposal focused on translating key fashion trends into its own language. At the El Hangar Design Centre, located at the company headquarters (Palau-solità i Plegamans, Barcelona), the company works on all areas related to creativity and every year creates over 18,000 garments and accessories. Present in more than 115 markets and with a network of close to 2,700 stores, Mango adapts to each country with a complete ecosystem of channels and international partners. The company closed 2023 with a turnover of 3.1 billion euros, with 33% of turnover coming from its online channel and with a workforce of more than 15,500 employees in all five continents.