National Retail Operations Lead

Dyson

Today

Job
Full-time
Expert Level

AI generated summary

You need 15+ years in retail operations, leadership experience, strong financial skills, proficiency in retail software, and excellent communication. A Bachelor's degree is required; MBA is a plus.
You will drive retail strategy, monitor performance, enhance operations, lead training, ensure compliance, manage budgets, optimize inventory, and improve customer experience across stores.

Requirements

Education: Bachelor’s degree in Business Administration, Retail Management, Operations, or a related field. A Master’s degree or MBA is a plus.
Experience:
15+ years of experience in retail operations management, with at least 3-5 years in a leadership role overseeing multiple locations or regions.
Experience in managing large-scale retail networks, including both brick-and-mortar stores and e-commerce operations (if applicable).
Proven track record of driving operational efficiency, improving store performance, and leading cross-functional teams.
Skills:
Strong leadership and team management skills, with the ability to motivate and develop a diverse workforce.
Excellent problem-solving, decision-making, and analytical skills.
In-depth knowledge of retail operations, including inventory management, sales forecasting, merchandising, and customer service.
Strong financial acumen, with the ability to manage budgets and financial performance.
Excellent communication and interpersonal skills for effective collaboration with various departments, senior management, and retail staff.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with retail management software (POS systems, ERP systems).
Personal Attributes:
Results-driven with a strong focus on achieving operational and financial goals.
Highly organized and detail-oriented, with the ability to manage multiple priorities and projects.
Adaptable and resilient, able to thrive in a fast-paced and dynamic retail environment.
Customer-focused mindset with a passion for improving the customer experience.
Ability to travel frequently to visit retail locations across the country.

Responsibilities

Develop and implement the national retail operations strategy, ensuring alignment with company objectives and local market conditions.
Work closely with senior management to define key performance indicators (KPIs) for retail operations and develop action plans to achieve them.
Lead the execution of national initiatives and programs to improve store performance, customer service, and overall operational efficiency.
Plan and design SIP initiatives.
Monitor and analyze the performance of all retail locations, ensuring operational targets are met in areas such as sales, inventory, customer service, and employee productivity.
Conduct regular store visits, audits, and assessments to ensure operational compliance and address performance gaps.
Identify opportunities for improvement in operational processes, staffing, training, and store layout.
Lead and monitor the retail marketing and expansion strategy at a Pan India level.
Provide leadership and guidance to regional retail managers and store managers to optimize performance.
Develop and implement standard operating procedures (SOPs) for retail operations to ensure consistency, efficiency, and adherence to company policies across all stores.
Lead initiatives to streamline retail processes, enhance store layouts, optimize inventory management, and improve overall operational efficiency.
Collaborate with the supply chain team to ensure product availability, inventory turnover, and stock replenishment are managed efficiently.
Provide leadership and coaching to regional and store managers, ensuring they are equipped with the necessary tools and knowledge to run high-performing stores.
Organize and facilitate training programs for retail staff to improve operational skills, customer service, and product knowledge.
Foster a culture of continuous improvement, motivating teams to deliver excellence in every aspect of store operations.
Assist in recruitment, onboarding, and performance management of retail staff across all locations.
Drive initiatives that enhance the customer experience across all retail touchpoints, ensuring consistency in service delivery and brand representation.
Monitor customer feedback and implement strategies to address customer satisfaction issues and improve in-store experiences.
Work closely with the marketing and sales teams to align promotional and merchandising efforts with operational goals, ensuring seamless execution in stores.
Oversee the budget for retail operations, ensuring optimal allocation of resources to support store initiatives and operational improvements.
Track and report on financial performance at the store level, including sales, labor costs, and inventory levels, and recommend corrective actions as needed.
Ensure that cost management and profitability targets are met for each retail outlet.
Ensure that all retail operations comply with company policies, industry regulations, and legal requirements (e.g., health & safety, labor laws, etc.).
Implement and monitor operational audits to ensure adherence to compliance standards.
Collaborate with other departments (marketing, sales, supply chain, finance, HR) to drive operational efficiency and ensure the smooth execution of retail programs.
Work closely with the marketing team to align promotions, product launches, and visual merchandising with operational requirements.
Communicate effectively with the HR team to ensure staffing levels are adequate and the recruitment process supports retail operations needs.

FAQs

What is the primary responsibility of the National Retail Operations Lead?

The primary responsibility of the National Retail Operations Lead is to oversee and optimize retail operations across all regions and stores within the country, driving operational excellence and enhancing the customer experience.

What qualifications are required for this position?

A Bachelor's degree in Business Administration, Retail Management, Operations, or a related field is required. A Master’s degree or MBA is a plus.

How many years of experience are needed for this role?

At least 15 years of experience in retail operations management is required, including 3-5 years in a leadership role overseeing multiple locations or regions.

Will I need to travel for this position?

Yes, frequent travel will be necessary to visit retail locations across the country.

What cross-functional teams will the National Retail Operations Lead collaborate with?

The National Retail Operations Lead will work closely with sales, marketing, supply chain, and store management teams.

What tools or software proficiency is required for this role?

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with retail management software (e.g., POS systems and ERP systems) are required.

How does Dyson approach diversity and equal opportunity in hiring?

Dyson is an equal opportunity employer and welcomes applications from all backgrounds, making employment decisions without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other dimension of diversity.

What aspects of store performance will the National Retail Operations Lead monitor?

The National Retail Operations Lead will monitor sales, inventory, customer service, and employee productivity to ensure operational targets are met.

Is there a focus on customer experience in this role?

Yes, driving initiatives that enhance the customer experience across all retail touchpoints is a key responsibility of the National Retail Operations Lead.

Will the National Retail Operations Lead have a role in budget management?

Yes, overseeing the budget for retail operations and ensuring optimal allocation of resources to support initiatives and improvements is part of the role.

Dyson

Manufacturing & Electronics

Industry

10,001+

Employees

1993

Founded Year

Mission & Purpose

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.