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Network Engineer Manager

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Wipro

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Engineering
    IT & Cybersecurity
  • Pune

AI generated summary

  • You need expertise in Cisco routers, Zscaler, VoIP, and SDWAN. Must have CCNP level skills, strong communication, and computer skills. Certifications like CCNA/CCNP are desirable.
  • You will manage client relationships, attend meetings, provide technical solutions, drive process improvements, support incidents, and ensure compliance with policies through audits.

Requirements

  • Expertise supporting Cisco routers, Zscaler ZIA, Cisco voice (SIP + ISDN), Aruba SDWAN Edge Connect and Broadcom Velocloud
  • This career step requires senior level experience. Operates company internal data communications systems, including WANs.
  • Emerging Technologies
  • Networking CCNP level (Cisco routing, and SDWAN)
  • Modeling: Data, Process, Events, Objects
  • Process Management
  • Voice over IP (VoIP)
  • Biling
  • ServiceNow, Office365 comprehensive knowledge
  • Strong communication skills both oral and written.
  • Strong computer skills including Word, Excel, and PowerPoint
  • Certificates within network/security domain (CCNA, CCNP) desirable
  • Ability to work independently and as part of a team

Responsibilities

  • attend customer site 1 day/week
  • on-call and after-hours support (1 weekend/month)
  • Maintain institutional knowledge of client architecture, global network, and cyber-security environment.
  • Drives release management projects
  • Review billing details
  • Manage the overall technical relationship between client.
  • Participates in Client’s change meeting, design and project meetings and completes the portion of the necessary inputs.
  • Escalate issues involving the technical aspects of the Services to the executive level, as appropriate.
  • Assess technical, deployment, and operational requirements and develop detailed design solutions for complex solutions.
  • Develop new service definitions, solutions, and processes, as necessary.
  • Drive service process improvements based on the client experiences, requests, and recommendations.
  • Participate in high-level risk and impact analysis activities during the development of work orders.
  • Participate in incident meetings
  • Analyze aspects of the client network, as directed by the client.
  • Provide the client with recommendations regarding key technology, architecture, and vendor decisions.
  • Enforce key policies and practices across the infrastructure via network audits. Provide guidance and oversight for Engineering Management functions.

FAQs

What are the primary responsibilities of the Network Engineer Manager?

The primary responsibilities include attending customer sites, providing on-call and after-hours support, maintaining institutional knowledge of client architecture, driving release management projects, and managing the overall technical relationship with clients.

What technical expertise is required for this role?

Expertise in supporting Cisco routers, Zscaler ZIA, Cisco voice (SIP + ISDN), Aruba SDWAN Edge Connect, and Broadcom Velocloud is required, along with CCNP level networking knowledge, particularly in Cisco routing and SDWAN.

Is this a senior-level position?

Yes, this position requires senior-level experience and is intended for candidates with significant expertise in data communications systems and networking.

How often will I need to attend customer sites?

You will need to attend customer sites once a week.

What kind of support is expected outside of regular hours?

You will be required to provide on-call and after-hours support, including one weekend per month.

Will I be involved in client meetings?

Yes, you will participate in client change meetings, design meetings, and project meetings and contribute the necessary technical inputs.

Are there specific certifications recommended for this role?

Certificates within the network/security domain, such as CCNA and CCNP, are desirable for this position.

What communication skills are necessary for this role?

Strong communication skills, both oral and written, are essential to effectively manage technical relationships and provide guidance to clients.

Is experience with specific tools required for this role?

Yes, comprehensive knowledge of ServiceNow and Office365 is required for the role.

Will I be expected to work independently?

Yes, the ability to work independently as well as part of a team is important for this position.

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Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.