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Network Technician (Days)

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United Utilities

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Manchester

AI generated summary

  • You need GCSE grade C or equivalent, water network experience, strong communication and customer service skills, IT competency, and the ability to work independently or in a team.
  • You will manage mains conditioning, cyclic flushing, and data analysis, ensuring water quality and customer engagement while adhering to health and safety protocols and optimizing network performance.

Requirements

  • To be considered for this role you'll need to have reached an educational standard of GCSE grade C or equivalent, relevant City and Guilds or BTEC or ability to demonstrate technical and customer skills.
  • You'll need to be able to demonstrate water network technical experience and have excellent communication and interpersonal skills.
  • Effective influencing and negotiation skills.
  • Customer service experience, demonstrating a strong customer service focus and be able to resolve customer issues.
  • Ability to work alone as well as effectively as part of a team.
  • A good level of competency in the use of relevant IT packages.
  • The ability to provide technical/performance input into the DOMS process as required.

Responsibilities

  • - You'll be responsible for three core activities: proactive mains conditioning, cyclic flushing and cleaning and service cleaning.
  • - You'll also be responsible for increased proactive mains cleaning via the Network Scada system and the DOMS+ Tier 1 process and taking part in increased cyclical maintenance activities including targeted removal of deposition in low flow zones.
  • - Maintaining instrumentation.
  • - Managing the equipment and delivering the PODDS methodology.
  • - Managing the loggers to record data via the software.
  • - Analysing data and ensuring appropriate action is taken following readings.
  • - Delivering the service clean technology and managing the customer experience and associated engagement throughout that journey.
  • - Using appropriate customer communication which could involve text blast or leaflet dropping for example.
  • - Supporting the planned mains cleaning programme using new technologies if required.
  • - Allocation of work related to cyclic maintenance.
  • - Enabling and delivering asset optimisation and improvement opportunities to reduce taste, smell and appearance customer contacts.
  • - Turnover of dead-ends, low-velocity zones that are assessed as being at risk of build-up of potential discolouration particles through sedimentation. This will be supported by hydraulic modelling to identify low velocity risk zones.
  • - Regular refreshing of water at strategic locations such as boundary valves between DMAs in order to mitigate the risk of discolouration should they need to be operated during a network event.
  • - Flushing of mains in targeted areas following an event such as a burst. In addition to the post-event response, flushing will be completed to remove any residual material that settles following a network disturbance, and mitigate the risk of potential post-event background discolouration contacts.
  • - Using turbidity monitors as required to monitor Water Quality.
  • - Undertaking network risk assessments and review with local NT if required.
  • - Ensuring contractor sign-off for work undertaken by 3rd parties on assets under your responsibility, as part of the work authorisation process.
  • - Undertaking local network investigations and improvements.
  • - Valve operation as part of targeted conditioning work.
  • - Providing incident and event support with level 3 approval.
  • - Ensuring Personal Protective Equipment (PPE) and vehicles comply with UU Health Safety (H&S) policy.
  • - Complying with all H&S procedures.
  • - Updating mobile device.
  • - Setting up site as per New Roads and Streetworks Act (NRSWA).

FAQs

What are the primary responsibilities of a Network Technician in this role?

The primary responsibilities include proactive mains conditioning, cyclic flushing and cleaning, service cleaning, maintaining instrumentation, managing equipment, delivering the PODDS methodology, and supporting customer experience during service clean technology engagement.

Is this position focused on proactive or reactive work?

This position is focused on proactive and cyclic work, excluding reactive (in day event) work.

What qualifications are required for this position?

Candidates need to have reached an educational standard of GCSE grade C or equivalent, relevant City and Guilds or BTEC, or the ability to demonstrate technical and customer skills.

What kind of experience is needed for the role?

Candidates should demonstrate water network technical experience and have excellent communication and interpersonal skills.

Will there be training provided for new technologies in mains cleaning?

Yes, training will be provided to use new innovative methods of mains cleaning as required.

Are there any health and safety requirements for this role?

Yes, compliance with all Health and Safety procedures is required, including ensuring Personal Protective Equipment (PPE) and vehicles comply with UU Health & Safety policy.

Is the position location-dependent?

Yes, the role requires geographical flexibility depending on where work is identified within the predefined hub.

Can I work alone in this role?

Yes, you should be able to work alone as well as effectively as part of a team.

Are customer service skills important for this role?

Yes, customer service experience is essential, and candidates should demonstrate a strong customer service focus and the ability to resolve customer issues.

Is experience with data analysis necessary for this position?

Yes, the role involves analyzing data and ensuring appropriate action is taken following readings from loggers and monitors.

United Utilities

Keep up to date with the latest news from across United Utilities

Energy
Industry
5001-10,000
Employees
1995
Founded Year

Mission & Purpose

United Utilities provides water and wastewater services to around seven million people in the North West of England supplying 3million households and 200,000 business premises. We manage the catchment land around our reservoirs to safeguard the quality of the raw water we collect and store. We then treat and deliver it to our customer's taps - around 1,500 million litres a day We also collect wastewater from our customers and surface water from roads and highways, treat it at our wastewater treatment works before returning it back safely to the environment. In order to do this we have: - 184 reservoirs - over 42,000 km of water pipes, from Cumbria to Cheshire - over 72,000 km of sewers - over 1,400 km of aqueducts - 100 water treatment works - 575 wastewater treatment works - 57,000 hectares of catchment land