FAQs
What are the main responsibilities of a Night Receptionist?
As a Night Receptionist, your primary responsibilities will include managing the check-in and check-out processes, providing a warm and welcoming atmosphere for guests, offering assistance and local recommendations, and maintaining top-notch organizational skills.
What skills are required to be an ideal Night Receptionist?
The ideal Night Receptionist should have excellent organizational skills, a friendly and courteous demeanor, the ability to work independently, and a passion for customer service, along with the eagerness to bring new ideas to the role.
Are there opportunities for career progression?
Yes, Leonardo Hotels offers ongoing job-related training programs and clear paths for progression to help you develop your skills and advance your career within the hospitality industry.
What benefits does the company offer to employees?
Employees at Leonardo Hotels enjoy various benefits, including special rates on hotel rooms, a recognition scheme, meals at work, a talent referral program, access to a pension scheme, life assurance, wellbeing support, and opportunities for team celebrations.
Is prior experience required for this position?
While prior experience in a customer service role is beneficial, the emphasis is on finding candidates with the right personality and attitude, as training and development will be provided.
What is the work environment like at Leonardo Hotels?
The work environment at Leonardo Hotels is vibrant, friendly, and supportive, where each team member is valued and respected. There are also regular team-building activities and celebrations to create a positive workplace culture.
Can I receive training for this role?
Yes, Leonardo Hotels provides ongoing training and coaching to ensure you develop the necessary knowledge and skills for success in your role as a Night Receptionist.
How does the company support employee well-being?
The company offers access to wellbeing support, organizes wellness webinars, and hosts team-building activities to promote a positive work-life balance and support the overall well-being of employees.
Will I have the opportunity to interact with guests?
Yes, interacting with guests is a key part of the Night Receptionist role, as you will be the first point of contact for guests, ensuring they receive a genuine and friendly welcome.
What kind of shifts can I expect in this role?
As a Night Receptionist, you can expect to work night shifts, typically covering overnight hours, which may include weekends and holidays.