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Nightshift Supervisor

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River Island

16d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You must demonstrate strong communication, customer focus, operational awareness, visual merchandising skills, people development, and cost management abilities.
  • You will oversee team briefs, drive service KPIs, ensure health and safety compliance, support coaching, manage stock, implement visual standards, and foster a diverse team culture.

Requirements

  • COMMUNICATION
  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
  • CUSTOMER FOCUS
  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • OPERATIONS
  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • VISUAL & COMMERCIAL
  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • PEOPLE
  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
  • COST & BUDGETING
  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

Responsibilities

  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in management absence.
  • Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
  • Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service
  • Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Works with the management team to action daily stockroom walkthroughs and identify product opportunities
  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings and knowledgeable on people processes
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included
  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the main responsibilities of a Nightshift Supervisor at River Island?

The main responsibilities include communication with the team, fostering a customer-focused culture, ensuring operations run smoothly and safely, maintaining visual and commercial standards, supporting team development, and managing costs and budgeting.

What kind of team culture can I expect at River Island?

River Island promotes an inclusive and supportive team culture, encouraging diversity and recognition among team members, while also providing initiatives like Kindness Cupboards for basic needs support.

Is there a discount available for employees?

Yes, employees receive a generous 50% staff discount along with a uniform allowance to enjoy the latest products.

Are there opportunities for career progression?

Yes, River Island is focused on providing opportunities for progression throughout retail and head office, as well as support for skills development through on-the-job training and qualifications.

How does River Island support employees with family needs?

River Island offers enhanced maternity, paternity, adoption, and fertility treatment support through their Family Hub, recognizing that every family setup is unique.

What are the holiday benefits for Nightshift Supervisors?

Employees receive 28 days of paid holiday, which includes bank holidays, and have the option to buy additional holiday as needed.

Is there a pension scheme for employees?

Yes, River Island offers a contributory private pension scheme for employees.

How does River Island ensure a safe working environment?

River Island is committed to creating a safe and secure working environment for all employees and customers by complying with health and safety regulations and providing training.

Is there a bonus scheme for employees?

Yes, along with various discounts and benefits, employees are entitled to a generous bonus scheme.

Does River Island promote an inclusive workplace?

Yes, River Island is committed to equality of opportunity, welcoming applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and belief. They also consider flexible working requests where possible.

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River Island

This is life on the Island

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.