Nightshift Team Leader

River Island

16d ago

Job
Full-time
Junior & Mid Level
Customer Relations
People, HR & Administration
London

AI generated summary

You must excel in communication, customer focus, operations, visual merchandising, people development, and budgeting to lead effectively and drive store performance.
You will lead team briefs, delegate tasks, communicate priorities, enhance customer service, drive sales, ensure safety compliance, coach staff, and manage store operations effectively.

Requirements

COMMUNICATION
Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
CUSTOMER FOCUS
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
OPERATIONS
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
VISUAL & COMMERCIAL
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
PEOPLE
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
COST & BUDGETING
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

Responsibilities

Set up team briefs and communicates / cascade the store actions and targets
Check’s business communication channels and drives actions to achieve priorities
Effectively delegates accountabilities within the store team
Communicates and champions current business initiatives
Clear and concise communication when leading visits in your store when stepping up in management absence.
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team
Drives conversion, footfall, and all service KPIs in store
Frequently adjusts approach to ensure customer needs are met and to improve service
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
Completes price events and promotional activity in line with company communication
Drives delivery process and productivity in line with company expectations
Ensures daily replenishment and size availability checks are completed to company timescales.
Works with the management team to action daily stockroom walkthroughs and identify product opportunities
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance
Supports with proactively recruiting the best team, ensuring a thorough induction is completed
Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
Able to have difficult conversations, acting in the best interest of the store and individual
Competent in acting as a note taker in formal meetings and knowledgeable on people processes
Supports a culture of recognition in store
Encourages a Diverse and Inclusive culture where everyone feels included
Is aware of store performance and controllable costs within the store and actions needed to improve.
Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

FAQs

What are the main responsibilities of a Nightshift Team Leader at River Island?

The Nightshift Team Leader is responsible for communication, customer focus, operations, visual & commercial aspects, people management, and cost & budgeting.

Is training provided for the Nightshift Team Leader role?

Yes, the position includes support with upskilling skills through on-the-job training and qualifications.

What benefits do staff receive?

Staff receive a generous 50% discount, access to RI Rewards, enhanced family support, holiday options, a pension scheme, and more.

How does River Island ensure a safe working environment?

The Nightshift Team Leader collaborates with the management team to comply with all Health and Safety & Retail Risk legislation and policies.

What is the company culture like at River Island?

River Island promotes a positive culture that emphasizes kindness, diversity, inclusion, and progression opportunities.

Are there opportunities for career advancement?

Yes, River Island focuses on progression throughout retail and head office, providing various pathways for career development.

How is performance managed within the team?

The Nightshift Team Leader is responsible for developing and coaching team members, providing feedback, and addressing performance issues when necessary.

What is the approach towards diversity and inclusion at River Island?

River Island is committed to fostering a diverse and inclusive culture where everyone feels included, and they welcome applications from individuals of all backgrounds.

What happens if I need support during difficult times?

River Island has a culture of support, with initiatives like Kindness Cupboards for basic needs and partnerships with organizations like the Retail Trust for employee assistance.

How many holiday days do staff receive?

Staff receive 28 days of paid holiday, inclusive of Bank Holidays, with an option to buy additional holiday if needed.

River Island

This is life on the Island

Retail & Consumer Goods

Industry

5001-10,000

Employees

Mission & Purpose

Family owned from day one, we’ve been a big part of life on the UK high street for over 70 years. Today, still guided by shared values and a clear focus on our customers, we’re one of the strongest and most successful fashion brands around. And we’re changing like never before – exploring new ways to connect with our customers in person and online. And our talented Islanders are thinking differently about everything from products and stores to wellbeing and sustainability. The result is an energising culture you’ll love, work that’ll stretch you, a career you can build and a brand you’ll be proud to belong to. This is life on the island. Come and be part of it.