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NOC Engineer

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Rockstar Games

3mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Bangalore
  • Quick Apply

AI generated summary

  • You must have a Bachelor’s in CS, 5+ years in IT/NOC, 2+ years with MS SQL, VMware, IIS, and strong troubleshooting skills. Familiarity with networks, monitoring tools, and a willingness to work shifts is essential.
  • You will oversee server administration, manage monitoring tools, troubleshoot incidents, guide NOC staff, and ensure system health while adhering to established procedures in a 24x7 environment.

Requirements

  • Bachelor’s Degree in CS and/or equivalent experience.
  • Minimum 5 years’ experience in an I.T. and/or NOC role.
  • 2+ years’ experience with MS SQL, VMware, and IIS including related technologies and standards such as DHCP, DNS, DFS, LDAP, IPSEC, CIFS, SMB, etc.
  • Possess a thorough understanding of Microsoft Windows Server Operating System, Active Directory & Microsoft SQL in an enterprise environment.
  • Must understand the principles of TCP/IP based networks.
  • Ability to work independently and possess superior skills in troubleshooting and issue resolution.
  • Strong sense of urgency with a passion for accuracy and timeliness.
  • Ability to work calmly in high pressure situations and manage multiple ongoing projects.
  • Excellent written and verbal communications skills and problem-solving skills.
  • Thorough understanding of monitoring and reporting tools.
  • Proven experience in a fast paced, time sensitive environment.
  • Self-motivated in learning and enhancing technical skills to increase job effectiveness.
  • As part of the 24x7 network surveillance team, this position requires participating in 9 and/or 12-hour rotational shifts as necessary.

Responsibilities

  • Provide technical guidance to NOC Administrators while supporting 24x7 rotational shifts.
  • Periodically check application and system health to support NOC Administrators.
  • Day to day administration of 1000+ Windows/Linux servers, including related applications.
  • Manage and support local site VMWare multi-cluster environment.
  • Perform Level 1, Level 2, and/or, Level 3 administration of Microsoft Active Directory.
  • Administer monitoring services such as Systems Center Operations Manager, Check_MK, Splunk, and AppDynamics.
  • Record and respond to system events in accordance with established procedures.
  • Correlate multiple monitoring system events and application status to ensure proper diagnosis.
  • Troubleshoot and resolve system related issues. Update existing runbooks and/or develop new runbooks as required.
  • Determine severity and urgency of an incident and take immediate action to restore service; escalating to Engineering staff as necessary.
  • Ensure established communications structure is followed during system impacting events.
  • Lead and direct troubleshooting efforts during P1 incidents.
  • Ensure NOC Administrators can provide health status updates on production and development platforms.
  • Look for improvements and offer recommendations to existing process and documentation.
  • Protect players’ experience by applying initiative and sound judgment while adhering to established incident management tools.
  • Identify events requiring new runbook and work with management to complete development.
  • Serve as escalation point to NOC staff to support 24x7x365 coverage efforts.
  • Perform control access management activities and conduct patch/remediation efforts.
  • Lead and perform other duties as assigned by your supervisor.

FAQs

What is the job title for this position?

The job title for this position is NOC Engineer.

Where is the job located?

The job is located at Rockstar’s large game development studio in Bangalore, India.

What are the main responsibilities of the NOC Engineer?

The main responsibilities include 24x7 network surveillance, technical guidance to NOC Administrators, administration of Windows/Linux servers, managing VMware environments, and troubleshooting system-related issues.

What qualifications are required for this position?

A Bachelor’s Degree in Computer Science or equivalent experience, a minimum of 5 years’ experience in an IT and/or NOC role, and 2+ years’ experience with MS SQL, VMware, and IIS are required.

Is experience with specific technologies necessary?

Yes, familiarity with technologies such as DHCP, DNS, DFS, LDAP, IPSEC, and SMB, as well as a thorough understanding of Microsoft Windows Server Operating System and Active Directory, is necessary.

What skills are considered essential for this role?

Essential skills include analytical thinking, strong troubleshooting capabilities, effective communication, attention to detail, and the ability to work calmly under pressure.

Are there any preferred qualifications (pluses) for applicants?

Yes, desirable skills include 6+ years’ experience with supporting large online environments, a strong background in server configuration and administration, and familiarity with monitoring tools such as Grafana and Splunk.

What is the schedule for this position?

The NOC Engineer position requires participation in 9 and/or 12-hour rotational shifts as part of the 24x7 network surveillance team.

How can candidates apply for the position?

Candidates can apply by submitting a CV and cover letter that demonstrates how they meet the required skills and qualifications.

Is Rockstar Games an equal opportunity employer?

Yes, Rockstar Games is proud to be an equal opportunity employer and is committed to hiring and promoting employees based on their qualifications and demonstrated abilities.

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Rockstar Games

Entertainment & Media
Industry
1001-5000
Employees
1998
Founded Year

Mission & Purpose

Rockstar Games is a renowned video game development company that creates and publishes interactive entertainment. They are best known for developing critically acclaimed and highly popular game franchises such as Grand Theft Auto, Red Dead Redemption, and Max Payne. Their ultimate mission is to push the boundaries of interactive entertainment and deliver immersive gaming experiences to players worldwide. Rockstar Games' purpose is to craft innovative, engaging, and visually stunning games that captivate players and offer them compelling storytelling, dynamic open-world environments, and a sense of freedom to explore and interact with the game world. Through their games, they aim to provide players with thrilling and memorable experiences, making them leaders in the gaming industry and earning a dedicated fan base of gamers worldwide.