FAQs
What is the primary responsibility of the Nodal Officer at Remitly?
The primary responsibility of the Nodal Officer is to oversee the overall complaints management process and enhance the grievance redressal mechanism for customers in India.
Where is this position located?
This position is based out of Bangalore, India, and operates in a hybrid work format.
What qualifications are required for this role?
Candidates should have 7+ years of experience in the customer service sector, ideally as a Nodal Officer within the financial services or cross-border money transfer companies.
Is knowledge of regulatory obligations important for this role?
Yes, excellent knowledge of relevant regulatory obligations, especially with MTSS, RDA, and Foreign Exchange Management Regulations of RBI, is crucial for this role.
What languages are preferred for this position?
Fluency in English is required, and proficiency in Hindi is considered an added advantage.
What types of complaints will the Nodal Officer handle?
The Nodal Officer will monitor and manage the handling of all customer grievances, particularly those at Level 2 and above.
Will the Nodal Officer need to liaise with external partners?
Yes, the Nodal Officer will be required to liaise with internal and external partners as needed.
How does Remitly value diversity in the workplace?
Remitly is committed to being an equal opportunity employer and celebrates diversity, creating an inclusive environment for all employees.
What skills are essential for success in this role?
Proven problem-solving and analytical skills, strong communication abilities, attention to detail, and a proactive approach are essential for success in this role.
What is Remitly’s mission?
Remitly’s mission is to transform the lives of immigrants and their families by providing the most trusted financial products and services globally.