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Officer, Customer Service Officer, Consumer Banking Group

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DBS Bank

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Banking & Finance
  • Chennai

AI generated summary

  • You should have 2-4 years of banking experience, a relevant degree, strong communication skills, client relationship ability, responsibility, deadline orientation, regulatory knowledge, and good computer skills.
  • You will ensure compliance in banking transactions, process cash and cheques, handle account requests, and address customer inquiries and grievances promptly.

Requirements

  • 2-4 years Banking Experience
  • Graduate preferably Banking/Commerce
  • Excellent interpersonal and communication skills
  • Ability to build strong relationships with clients.
  • Responsible
  • Ability to meet deadlines.
  • Knowledge about internal/external regulations.
  • Good Computer Knowledge

Responsibilities

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
  • Process cash transactions, transfer transactions and clearing of instruments
  • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
  • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
  • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.
  • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

FAQs

What is the primary responsibility of the Officer, Customer Service Officer in the Consumer Banking Group?

The primary responsibility is to ensure compliance with all applicable regulations and bank policies while processing banking transactions and addressing customer service inquiries.

What qualifications are required for this position?

A graduate degree, preferably in Banking or Commerce, along with 2-4 years of banking experience is required.

What skills are essential for this role?

Excellent interpersonal and communication skills, the ability to build strong relationships with clients, and good computer knowledge are essential for this role.

Is there a deadline for submitting an application for this position?

The job posting does not specify a deadline for applications; however, it is recommended to apply as soon as possible.

What types of customer service requests will I be handling?

You will process customer service requests related to account inquiries, including account balances, transaction details, statements, and fees/charges.

Are there opportunities for career development in this position?

Yes, the position offers professional advantages in a dynamic environment that supports development and recognizes achievements.

How does the bank support work-life balance?

The job description does not specify work-life balance initiatives, but competitive salary and benefits packages are offered, which may include elements that support balance.

What kind of training will be provided for this role?

While specific training details are not mentioned, onboarding and continuous training are typically part of the bank’s commitment to staff development.

Will I need to escalate issues to management?

Yes, you are expected to escalate customer queries and grievances to the appropriate authorities if they cannot be resolved within defined timelines.

What kind of financial solutions will I be promoting to customers?

You will promote a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans.

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DBS Bank

Live more, Bank less

Finance
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

DBS Bank is a leading financial services group headquartered in Singapore, offering a range of banking and financial services including personal, corporate, and investment banking. Their ultimate mission is to be the best bank for a better world, focusing on delivering innovative, sustainable solutions to improve lives and drive economic growth. DBS aims to harness technology and a customer-centric approach to provide seamless banking experiences and contribute positively to society.