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Onboarding and Maintenance Associate

  • Job
    Full-time
    Entry Level
  • Business, Operations & Strategy
    Banking & Finance
  • Sydney
  • Quick Apply

AI generated summary

  • You need attention to detail, autonomy, admin experience (preferably in finance), strong communication skills, teamwork, and familiarity with workflow systems like Salesforce. Back-office knowledge is a plus.
  • You will manage new client account openings, ensure compliance with KYC and AML regulations, update client details in systems, communicate with stakeholders, and maintain your professional development.

Requirements

  • Scrupulous attention to detail.
  • Ability to work autonomously.
  • Experience of working in an administrative role, ideally within financial services.
  • Excellent verbal and written communication skills.
  • Ability to work effectively as part of a team.
  • Ability to handle large volumes of processing to ensure that service levels are met.
  • Experience using large scale workflow systems (e.g. Salesforce) preferred.
  • Basic understanding of stockbroking back-office processes advantageous but not essential.

Responsibilities

  • Has ownership for the new client account opening process, including reviewing non STP applications to ensure all aspects are completed and accurate.
  • Has ownership for ensuring all account documentation meets regulatory requirements. This includes KYC, AML and appropriateness and sanctions check.
  • Ensure all new client details are accurately updated in all relevant systems (back office, online trading platform).
  • Share relevant information regarding client’s request with internal stakeholders in a timely manner.
  • Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training.
  • Read and comply with CMC policies and procedures as they relate to your employment.

FAQs

What is the location of the Onboarding and Maintenance Associate position?

The position is based in our Chatswood, Sydney office.

Is this role suitable for recent graduates?

Yes, this entry-level role is well-suited for those looking for a graduate position in financial services or operations.

Are there remote work options available after training?

Once fully trained, there will be the option to work from our Barangaroo office 1-2 days per week.

Who is eligible to apply for this role?

This role is only open to Sydney-based candidates with full, permanent working rights, such as Citizens or Permanent Residents.

What are the main responsibilities of the Onboarding and Maintenance Associate?

Responsibilities include processing non STP new accounts, ensuring compliance with KYC and AML policies, and maintaining accurate client information in relevant systems.

What key skills are required for this position?

Key skills include attention to detail, ability to work autonomously, experience in an administrative role (preferably in financial services), and excellent communication skills.

Does this role offer opportunities for career development?

Yes, there is a Career Development Pathway designed to recognize tenure and skills through remuneration increases and title changes.

What benefits does CMC Markets offer to its employees?

Benefits include charity give-back days, an extra annual leave day for birthdays, a dedicated benefits hub, increasing annual leave after years of service, and various employee programs.

Is prior experience in stockbroking back-office processes required?

No, a basic understanding of stockbroking back-office processes is advantageous but not essential for this role.

What is CMC Markets' stance on diversity and inclusion?

CMC Markets is an equal opportunities employer committed to creating a diverse and inclusive workplace where all employees feel valued and can do their best work.

Realise your potential

Finance
Industry
501-1000
Employees
1989
Founded Year

Mission & Purpose

CMC Markets is a global financial services provider specialising in online trading and investment. The company offers a wide range of financial products, including contracts for difference (CFDs), spread betting, and traditional share trading. CMC Markets' mission is to empower individuals to take control of their financial futures by providing them with innovative trading platforms, comprehensive market analysis, and access to a diverse range of global markets. Their purpose is to democratise financial markets and make trading accessible to all, regardless of their experience or location. CMC Markets aims to provide traders and investors with the tools and resources they need to make informed decisions and achieve their financial goals. With a strong commitment to technology, education, and customer support, CMC Markets strives to be a trusted partner in the financial industry.