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Onboarding Coordinator

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Corewell Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Southfield

AI generated summary

  • You need 2 years in call center, customer service, patient care, or admin roles, plus an Associate's Degree in HR, Project Management, Business, Communications, or a related field.
  • You will coordinate onboarding activities, ensure new hire compliance, manage logistics, foster stakeholder relationships, and improve processes for a positive employee transition experience.

Requirements

  • 2 years of relevant experience Call Center, customer service, patient care, administrative support, project management or related customer facing experience
  • Associate's Degree or equivalent Human Resources, Project Management, Business Administration, Communications, or Related Field

Responsibilities

  • Partners with recruitment teams and hiring leaders to prepare recently hired team members and non-employed team members (students/job shadows, contracted consults, contingent workers, etc.) for their pre-arrival welcome appointment and orientation into their new role within their department.
  • Implements the team member onboarding vision and strategy by focusing on an inclusive and positive experience through the initiation of pre-onboarding activities (i.e. provisioning, logistics, organizational) to facilitate exceptional onboarding and seamless transitions (i.e., orientation and post onboarding follow-up activities)
  • Initiates independent problem solving and follow-up with team members, recruiters, and leadership as needed. Acts as a liaison for key stakeholders (i.e Business counterparts, Finance, IS, Facilities, Occupational Health Services) to ensure seamless integration into the organization.
  • Verifies and ensures accuracy of all new hire information including background check clearance and supporting documentation, completion of health assessment, licensures, certifications, fingerprint collection, and i-9 documents. Follows up with team member, third party verifications and appointment scheduling when applicable. Ensures adjudication, compliance and completion of reporting in an accurate and timely manner prior to a new team member’s start date.
  • Ensures that processes and services are continuously monitored for quality, cost-effectiveness and efficiency. Engages in process and quality improvement activities. Maintains and orders supplies for overall onboarding and orientation operations. Processes outside vendor invoices and reimbursements. Actively seeks outside direct-billable accounts with a focus on convenience, quality of services, and effective use of budget.
  • Supports the people solutions center in tier two escalation of phone calls, emails and/or case management.
  • Invests time building strong working relationships with internal clients in order to further support and prepare new team members to acclimate to the new working environment.

FAQs

What is the main responsibility of the Onboarding Coordinator?

The Onboarding Coordinator is responsible for guiding new hires through their first weeks of employment, facilitating their transition into the department, and creating a supportive onboarding environment to enhance team member experience, engagement, and retention.

What experience is required for this position?

A minimum of 2 years of relevant experience in call center, customer service, patient care, administrative support, project management, or related customer-facing roles is required.

Is there a preferred educational requirement for this role?

Yes, an Associate's Degree or equivalent in Human Resources, Project Management, Business Administration, Communications, or a related field is preferred.

What is the typical work schedule for the Onboarding Coordinator?

The typical work schedule is full-time, Monday to Friday, from 7:30 a.m. to 4 p.m.

Are there opportunities for career advancement within Corewell Health?

Yes, Corewell Health is committed to cultivating and investing in team members, providing opportunities for growth and advancement within the organization.

What benefits does Corewell Health offer to employees?

Corewell Health offers a comprehensive benefits package, which includes on-demand pay programs, discounts, optional identity theft protection, retirement options, and more, depending on employment type and status.

Who do I contact if I need assistance with the application process?

You may request assistance in completing the application process by calling 616.486.7447.

Is this position eligible for remote work?

The position currently does not specify remote work but operates in a day shift format at the Beaumont Service Center.

Does Corewell Health require vaccinations for employees?

Yes, Corewell Health requires team members to comply with specific vaccination requirements, including MMR, Varicella, Tdap, and Influenza, if in an on-site or hybrid workplace category.

How does Corewell Health promote diversity and inclusion within the workplace?

Corewell Health advocates for equity and promotes a collaborative culture that encourages all employees to bring their whole selves to work, offering resources and workshops for ongoing development in diversity, equity, and inclusion.

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Corewell Health

Improve health, instill humanity and inspire hope.

Science & Healthcare
Industry
10,001+
Employees
2022
Founded Year

Mission & Purpose

CoreWell Health is an organisation dedicated to promoting holistic health and well-being through integrative healthcare services and educational resources. Their ultimate mission is to empower individuals to achieve optimal health and vitality by addressing physical, mental, and emotional aspects of wellness. The purpose of CoreWell Health is to provide comprehensive and personalised healthcare solutions that combine conventional medicine with complementary therapies such as nutrition counselling, chiropractic care, acupuncture, and mental health support. They aim to educate and support their clients in making informed decisions about their health, promoting long-term wellness and a balanced lifestyle.