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Online Sales Counselor

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KB Home

13d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Boise

AI generated summary

  • You need a high school diploma, a California real estate license, sales experience, strong communication skills, proficiency in Microsoft Office, and flexibility for varied hours and local travel.
  • You will respond to leads quickly, qualify prospects, schedule appointments, maintain lead databases, track conversion stats, and support sales reps at events.

Requirements

  • Education/Certifications/Licenses:
  • High school degree or equivalent required
  • Associate or Bachelor's degree preferred
  • California real estate license required
  • Experience:
  • Previous sales experience required using electronic modes of communication (on-line/telephone)
  • 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs
  • Homebuilding industry experience preferred
  • Knowledge, Skills & Abilities:
  • Ability to connect with people using various electronic modes of communication
  • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively, and succinctly
  • Action oriented, with the drive to push leads to successful closure (appointment setting)
  • Proven ability of being customer centric by seeking solutions from the customer's perspective
  • Proficient in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
  • Work Requirements:
  • Ability to work flexible schedule on a consistent basis, including evenings, weekends, and holidays
  • Local travel required 10% of time
  • Position is located on-site (1299 Orchard St. Suite 201, Boise ID 83706)

Responsibilities

  • Respond quickly, accurately, and persuasively to all telephone and electronic leads (email, social media, Live Chat) from various sources such as Corporate DCT and the C3 Bucket. The goal is to respond to all leads within 8 hours or less, but not longer than 24 hours.
  • Provides consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30-day milestones.
  • Qualify the lead based on individual preferences and product interest
  • Conduct preliminary financial pre-qualifications for purchasing a home
  • Adept at overcoming various sales objectives and concerns
  • Set and schedule appointments for on-site sales representatives
  • Maintain C3 database of leads with updated information and customer notes
  • Track and report on conversion statistics
  • Contact real estate brokers and schedule presentations for Onsite Sales Representatives to increase broker participation in KB communities. Participate when needed at grand openings and community events.
  • Provide periodic back-up for community sales representatives during vacations/sick/personal days

FAQs

What is the primary responsibility of an Online Sales Counselor at KB Home?

The primary responsibility is to coordinate and handle sales leads generated from the internet and telephone inquiries, facilitate customer inquiries, conduct preliminary financial pre-qualifications, and schedule appointments with community sales representatives.

What qualifications are required for the Online Sales Counselor position?

A high school diploma or equivalent is required, while an Associate or Bachelor's degree is preferred. A California real estate license is also required.

What experience is preferred for candidates applying for this role?

Previous sales experience using electronic communication modes (online/telephone) is required, with 1-3 years of intermediate to advanced experience using the Internet, Microsoft Office, and customized database programs. Homebuilding industry experience is preferred.

Are there specific skills necessary for success in this role?

Yes, candidates should have strong verbal and written communication skills, the ability to connect with people through various electronic modes, and be action-oriented with a customer-centric approach. Proficiency in Microsoft applications is also required.

Is travel required for this position?

Yes, local travel is required approximately 10% of the time.

What does the work schedule look like for this position?

The Online Sales Counselor is expected to work a flexible schedule, which may include evenings, weekends, and holidays.

Where is the position located?

The position is located on-site at 1299 Orchard St. Suite 201, Boise ID 83706.

What benefits does KB Home offer to employees?

KB Home provides above-average compensation packages, full benefits, an outstanding 401K matching program, bonus plans, and promotional opportunities.

Is KB Home an equal opportunity employer?

Yes, KB Home is committed to hiring a diverse work team and is an equal opportunity employer.

How can interested candidates apply for the Online Sales Counselor position?

Qualified candidates are encouraged to apply directly through the application process specified in the job posting.

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KB Home

Built on Relationships

Real Estate
Industry
1001-5000
Employees
1957
Founded Year

Mission & Purpose

KB Home is one of the largest and most recognized homebuilders in the United States, operating in 47 markets from coast to coast, and building over 680,000 quality homes in our more than 65-year history. What sets KB Home apart is our focus on building strong, personal relationships with every customer — from those buying their first home to experienced buyers — so they have a real partner in the homebuying process. No two KB homes are the same. That’s because every home is uniquely built for each customer, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first national builder to make a broad commitment to building ENERGY STAR® certified homes, a standard that fewer than 10% of new homes nationwide meet, and KB Home has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to deliver greater comfort and well-being than new homes without certification. Reflecting the company’s commitment to creating an exceptional homebuying experience, KB Home is the #1 customer-ranked national homebuilder based on homebuyer satisfaction surveys from a leading third-party review site.