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Operations Administrator (Fixed-term)

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • Manila
  • 20d left

AI generated summary

  • You need strong communication, customer service, time management, and organization skills. Experience in operations, attention to detail, and proficiency in Microsoft Office are essential.
  • You will ensure timely operational processes, provide customer service, manage examiner information, and update documents and FAQs for smooth operations.

Requirements

  • Strong communication and customer service skills, maintaining external and internal relationships
  • Resolve issues in a timely and professional manner.
  • Effective time management and organisation skills.
  • Experience in handling operations/projects and working in a team.
  • A high level of accuracy and attention to detail would be essential.
  • Proficiency in using computer systems (e.g. Microsoft Office, and databases)
  • Efficient data collection, organisation, protection, and analysis
  • Amenable to work in UK operating hours. Working hours will be reviewed once the candidate is fully trained, to best meet our customer's demands.

Responsibilities

  • Take responsibility for the timely and accurate delivery of an agreed set of operational processes.
  • Provide excellent customer service with internal and external stakeholders as required via telephone and email.
  • Ensure there are enough examiners, and that their information is correct and accurate.
  • Update process documents and creating and updating FAQs to manage BAU and test day issues efficiently.

FAQs

What is the salary range for the Operations Administrator position?

The salary range for the Operations Administrator position is Php 24,000 to Php 30,000.

Where is the location of the job?

The job is located in Makati City, Metro Manila, Philippines.

What type of employment is being offered?

The position is a fixed-term employment opportunity.

What is the work setup for this role?

The work setup is hybrid, requiring 2 days onsite per week.

What are the operating hours for this position?

The work schedule follows UK operating hours, with a total of 40 hours per week.

What key responsibilities does the Operations Administrator have?

The key responsibilities include ensuring timely and accurate delivery of operational processes, providing customer service to stakeholders, managing examiner information, and updating process documents and FAQs.

What skills are required for the Operations Administrator role?

Required skills include strong communication and customer service skills, effective time management and organization skills, a high level of accuracy and attention to detail, and proficiency in computer systems like Microsoft Office.

Is prior experience in the field necessary for this role?

No, prior experience in the field is not necessary. Training and support will be provided to help you succeed.

Who can I contact for more information about the job?

You can contact Hannah Heradura at hannah.heradura@cambridge.org for more information.

What benefits does Cambridge offer employees in this role?

Employees have access to comprehensive healthcare benefits, paid leave, flexible work arrangements, and opportunities for personal and professional growth.

We help millions of people worldwide to open opportunities and unlock their potential.

Education
Industry
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Employees
1534
Founded Year

Mission & Purpose

We are a world-leading academic publisher and assessment organisation, and part of the University of Cambridge. We’re driven by a simple mission – to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Our team is one connected, global community, pursuing potential and moving forward, together. We will keep exploring, collaborating, and innovating to find bold new ways to spread knowledge, spark enquiry, and aid understanding.