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Operations Coordinator - Work From Home

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Goway Manila

Aug 16

Applications are closed

  • Job
    Full-time
    Junior Level
  • Manila

Requirements

  • Experienced in Operations specifically Reservations is preferred.
  • At least 1 year of working experience in the related field is required for this position.
  • Excellent verbal & written English communication skills
  • Strong analytical, problem-solving and interpersonal skills for effective collaboration.
  • Strong prioritization skills in order to meet established deadlines
  • Intermediate proficiency with Microsoft Word, Excel, and Outlook.
  • Proficiency in efficient time management and adept task prioritization
  • Ability to conduct internet research with demonstrated computer skills
  • Highly detail oriented with an ability to concentrate for an extended period of time.

Responsibilities

  • Manage reservations daily to ensure they are quickly and accurately confirmed and adjusted as needed with suppliers.
  • Work on various confirmations, itineraries, and chaser queues as assigned.
  • Ensure documents get sent in a timely manner upon receipt of client information.
  • Manage client and supplier communication to ensure accurate responses are received within 24 hours.
  • Assist in maintaining a proper electronic filing system of all confirmations and correspondence related to reservations in both the emails and the booking itself.
  • Maintain accurate and up-to-date travel records, including itineraries, bookings, and invoices.
  • Perform Quality Control to assure that all bookings are confirmed and processed accurately.
  • Assist with other ad hoc tasks as needed.

FAQs

What is the location of the Operations Coordinator position?

The Operations Coordinator position is based in the Manila Office, but it is a work-from-home role.

What are the working hours for this position?

The job is a full-time position, but specific working hours may vary and should be confirmed during the interview process.

What qualifications are required for the Operations Coordinator role?

A minimum of 1 year of experience in Operations, specifically in Reservations, is required along with excellent verbal and written English communication skills.

Is there any training provided for new hires?

Yes, ongoing training is provided to help you stay ahead in the industry.

Are there opportunities for career growth within the company?

Yes, Goway Travel offers opportunities for growth within the company, allowing you to work with diverse teams in different locations.

Does Goway Travel offer benefits to employees?

Yes, Goway Travel provides a comprehensive health benefits package, paid personal days, birthdays off, RRSP employer matching, and incentives for continued support.

How do I apply for the Operations Coordinator position?

Interested candidates can apply through the Goway Travel website by clicking on the "Apply Now" button.

Will I need to travel as part of this role?

The Operations Coordinator role primarily focuses on managing reservations and client communications, and it does not require travel.

What types of software skills are expected for this position?

Intermediate proficiency with Microsoft Word, Excel, and Outlook is expected, along with strong computer skills for conducting internet research.

How does Goway Travel foster a supportive work environment?

Goway Travel values inclusivity, diversity, and innovation, creating a close-knit family atmosphere among its employees.

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Goway Manila

One Team, One Goal

Travel & Leisure
Industry
201-500
Employees
1970
Founded Year

Mission & Purpose

Getting away as a tourist is great. Getting away as a Globetrotter is life-changing! Since 1970, Goway Travel has been inspiring travellers to look beyond the tourist path, helping them discover exciting destinations and become Globetrotters. From an Australian outback adventure to a safari in the shadow of Kilimanjaro to hiking the Inca Trail, Goway remains committed to creating enriching travel experiences. From its origins promoting European Camping Tours from a small apartment, Goway has grown to become a leader in travel experiences covering Australia, New Zealand, Asia, Africa, the Middle East and Latin America, along with idyllic islands around the world. That global reach has turned into a global presence, with offices in Toronto, Vancouver, Los Angeles and Sydney, employing over 250 travel experts. Goway offers a broad range of travel experiences from fully escorted trips to independent journeys, to active, small-group adventures that hark back to the company’s roots. Goway complements its travel arrangements with the best flight deals and travel insurance, to keep the journey safe, affordable and hassle free. Constantly evolving to keep ahead in one of the world’s most dynamic industries, Goway remains privately owned, offering the utmost professionalism, with a personal touch that keeps Globetrotters returning again and again, ready for their next adventure!