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Operations Lead, Amazon Fresh

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Amazon

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Mumbai

AI generated summary

  • You need a bachelor's degree, 2+ years in a customer-facing or logistics role, fluency in English, and proficiency in Microsoft Office and Excel.
  • You will manage daily operations, meet customer metrics, drive team performance, conduct audits, improve delivery processes, and oversee shifts as needed.

Requirements

  • 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel
  • 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Responsibilities

  • Managing, on a daily basis, end to end operations such as execution of outbound operations, for either one large site or a combination of small sites.
  • Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team
  • Driving performance management of your team members, preparing and implementing training and development plans for associates
  • Continuously improving the delivery process and attaining a sustained level of delivery performance improvement
  • Conducting 4M and 5S audits for the delivery station on a daily basis
  • Stand-in for Area Manager
  • Ability to manage shifts throughout the day

FAQs

What is the primary responsibility of the Operations Lead at Amazon Fresh?

The primary responsibility of the Operations Lead is to manage the end-to-end operations of the delivery process, ensuring performance metrics are met while upholding safety and morale within the team.

What qualifications are required for this position?

The basic qualifications include 1+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing; a bachelor's degree; fluency in English; and experience with Microsoft Office products, particularly Excel.

Is prior experience in logistics or warehousing preferred for candidates?

Yes, preferred qualifications include 2+ years of experience in a customer-facing environment, warehousing, logistics, or manufacturing.

What type of audits will the Operations Lead be conducting?

The Operations Lead will conduct 4M and 5S audits for the delivery station on a daily basis.

Will the Operations Lead be responsible for training team members?

Yes, the Operations Lead will be responsible for driving performance management and preparing and implementing training and development plans for associates.

What does "stand-in for Area Manager" entail?

Standing in for the Area Manager involves assuming their responsibilities and overseeing operations whenever the Area Manager is unavailable.

What level of proficiency is required in Microsoft Excel?

Candidates should have experience with Excel, indicating a working knowledge that allows for effective data management and analysis.

Is attendance tracking part of the responsibilities of the Operations Lead?

Yes, ensuring that Amazon policies, including attendance tracking, are implemented and administered fairly and consistently is one of the responsibilities.

How important is team motivation in this role?

Team motivation is crucial; the Operations Lead will need to motivate, coach, and provide feedback to associates to help them focus on their jobs and improve performance.

What is the job ID for this position?

The job ID for this position is A2795580.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.