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Operations Manager

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Houst

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Cape Town
  • Quick Apply

AI generated summary

  • You must be a proactive problem-solver, analytical thinker skilled in data tools, an effective leader, organized, communicative, resourceful, and detail-oriented.
  • You will drive KPIs, lead and develop your team, optimize operations through data analysis, manage supplier relations, execute strategic projects, and provide hands-on support for daily tasks.

Requirements

  • Proactive Problem-Solver: Strong bias for action with a proven ability to quickly address challenges and implement effective solutions.
  • Analytical Thinker: Skilled in data analysis and comfortable with Excel, Google Sheets, SQL and looker.
  • Leadership & Team Development: Experience managing and motivating a team, with a focus on high standards and professional growth.
  • Organisational Excellence: Exceptional time management and prioritisation skills, capable of managing multiple projects and tasks simultaneously.
  • Effective Communicator: Excellent interpersonal skills, able to collaborate effectively with internal and external stakeholders to align on goals.
  • Resourceful & Detail-Oriented: High attention to detail, adaptable, and solutions-oriented, with a commitment to delivering quality at every level.

Responsibilities

  • Drive Operational Performance: Own KPIs for clean ratings, check-in success, guest satisfaction, and financial performance, using data to monitor and drive continuous improvement.
  • Lead and Develop the Team: Manage and inspire a team of Operations Associates, setting high standards for performance and fostering a culture of accountability and growth.
  • Data-Driven Optimization: Leverage data and reporting tools (Excel, Google Sheets) to identify areas for improvement, analyse trends, and make informed operational adjustments.
  • Supplier & Stakeholder Management: Build strong relationships with suppliers, ensuring they meet our standards, and collaborate with internal teams like Onboarding, Commercial, and Guest Experience to streamline operations.
  • Lead Strategic Projects: Execute initiatives that enhance operational efficiency and customer satisfaction across UK & Ireland markets, contributing to Houst’s broader growth goals.
  • Hands-On Support: Step in where needed to support daily operations, managing inbound requests, scheduling, and supplier communications to ensure consistency and reliability.

FAQs

What is the main responsibility of the Operations Manager at Houst?

The Operations Manager at Houst is responsible for overseeing daily operations, managing a team dedicated to guest experiences and property management, and driving operational excellence in the UK & Ireland market.

What qualifications are required for the Operations Manager position?

Candidates should possess strong problem-solving skills, be analytical thinkers comfortable with data analysis tools such as Excel and SQL, have experience in team leadership and development, excellent organizational skills, effective communication abilities, and a detail-oriented approach.

What key performance indicators (KPIs) will the Operations Manager be responsible for?

The Operations Manager will own KPIs related to clean ratings, check-in success, guest satisfaction, and financial performance.

What type of work culture does Houst promote?

Houst promotes a culture that values innovation, autonomy, and continuous improvement, and encourages team events and recognition for outstanding work.

Are there opportunities for professional development at Houst?

Yes, Houst provides access to career development resources, mentorship, and training to support professional growth.

What benefits does Houst offer to its employees?

Houst offers a competitive salary, 23 days of paid holiday plus public holidays, an extra day off for birthdays, a pension plan, employee discounts, wellness resources, and pawternity leave for new pet parents.

Does Houst have a commitment to diversity and inclusion?

Yes, Houst is committed to creating an inclusive and diverse workplace, valuing unique perspectives that drive innovation and encouraging applicants from all backgrounds.

What type of projects will the Operations Manager lead?

The Operations Manager will lead strategic projects that enhance operational efficiency and customer satisfaction across the UK & Ireland markets.

Will the Operations Manager need to provide hands-on support?

Yes, the Operations Manager will step in as needed to support daily operations, managing inbound requests, scheduling, and supplier communications.

In what locations does Houst operate?

Houst operates in over 20 cities globally, focusing on short-term rentals in the UK & Ireland market for this specific role.

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Houst

Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.

Real Estate
Industry
201-500
Employees
2015
Founded Year

Mission & Purpose

Houst is a company that offers comprehensive property management services for homeowners who want to maximise their rental income. Their mission is to provide hassle-free and profitable property management solutions, allowing homeowners to confidently rent out their properties without the stress and time commitment typically associated with property management. Houst's purpose is to enable property owners to unlock the full potential of their homes by handling all aspects of the rental process, including listing optimisation, guest communication, cleaning, maintenance, and guest vetting. By leveraging their expertise and industry knowledge, Houst aims to simplify the property management experience and help homeowners achieve financial success through their rental properties.