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Operations Manager

  • Job
    Full-time
    Mid & Senior Level
  • Halton Hills
  • Quick Apply

AI generated summary

  • You need 3-5 years in retail operations, flexible availability, physical ability to lift 40 lbs, and be at least 18 years old.
  • You will manage store operations, ensuring inventory accuracy, training staff, overseeing budgets, and enhancing customer experience while maintaining high standards and accountability.

Requirements

  • To Land This Role:
  • 3 to 5 years of stock or operations-related experience in a high volume, customer-driven retail environment
  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
  • Must be at least 18 years of age

Responsibilities

  • - You are an expert in store operations, experienced with inventory management to managing a large operational staff and everything in between (facilities, expenses, vendor relationships to name a few).
  • - You’re accountable for creating a highly standardized environment in which customers have a transformational experience, employees are able to do their best and the business runs with ease.
  • - This requires a constant balancing of priorities, including strategic, operational and leadership excellence and an authentic approach.
  • - As the operational expert, you are fully versed in all operational policies, procedures and guidelines for all aspects of the store.
  • - You might be maintaining inventory accuracy and product flow, training store staff on technology and operational procedures, partnering with the GM and cross-functional partners to manage and maintain annual budgets, managing people resources, leading by example and setting clear goals and expectations to hold people accountable to a high standard of excellence.
  • - You may also support the customer experience by working with PR/Marketing to execute special event needs.

FAQs

What are the primary responsibilities of the Operations Manager?

The Operations Manager is accountable for creating a highly standardized environment focused on operational excellence, inventory management, managing a large operational staff, facilities management, and vendor relationships. They also ensure customers have a transformational experience while supporting employees in their roles.

What experience is required for this role?

Candidates should have 3 to 5 years of stock or operations-related experience in a high-volume, customer-driven retail environment.

Is there a specific schedule I need to follow for the role?

Yes, candidates must have open availability for a flexible work schedule, including overnights, evenings, holidays, and weekend shifts, to meet the needs of the business.

Are there physical requirements for this position?

Yes, candidates must be able to lift at least 40 lbs and carry out various physical activities, including pushing, pulling, squatting, kneeling, and standing for extended periods.

What kind of benefits does the company offer?

The company offers benefits to support mental and physical health, financial security, and overall wellness, including a generous employee discount and opportunities for paid volunteer days.

What is the company culture like?

The company culture is welcoming and inclusive, encouraging employees to dream, explore, and have fun while working hard to create impact. Team members are empowered to make a difference and are supported by leadership.

How does the company approach employee training and development?

The company offers Retail Excellence Programs in areas like Styling, Coaching, and Brand Ambassador roles, aimed at supporting employees in becoming great at what they love.

What values guide the team at Tory Burch?

The team values honesty and kindness, integrity and compassion, passion and humility, and excellence and humor in their work culture.