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Operations Manager - Client Solutions (m/f/d)

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Ivy

Sep 16

  • Job
    Full-time
    Senior Level
  • Berlin

AI generated summary

  • You have project management experience in fast-paced environments, strong organizational and communication skills, a proactive problem-solving mindset, and a collaborative spirit. Location: Munich or Berlin.
  • You will manage merchant onboarding, lead process improvement projects, enhance client experience, innovate internal processes, and contribute to cross-departmental tasks.

Requirements

  • Project and Operational Experience: Prior project management experience whereby you executed and delivered new requirements. Doing so in a fast-paced environment (Start-Up, Consulting, Banking, VC) is highly desirable.
  • Proactive and Solution-Oriented: You are a proactive problem solver who is solution-oriented, and able to tackle challenges with a hands-on approach.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage with potential clients effectively.
  • Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities efficiently.
  • Team Player: A collaborative mindset, ready to work closely with the Revenue team and other departments.
  • Location: Based in either Munich or Berlin to join us in one of our “hubs”

Responsibilities

  • Your Focus
  • Onboarding of new merchants: Deliver excellent project management and work closely with clients and compliance in the onboarding process for our merchants with Ivy and our banking partners.
  • Project Ownership: Lead essential projects focused on improving merchant related processes which will significantly boost the client experience. Your insights and actions will be pivotal to their success and a key factor in our growth.
  • Build Processes and Drive Innovation: Work with the team to refine and improve our current processes with partners and internally such as with Hubspot, guides and pitch documents.
  • Cross-Departmental Experience: Explore and contribute to various areas of the business, taking on additional critical tasks beyond the Client Solutions team.

FAQs

What is the job title for this position?

The job title is Operations Manager - Client Solutions (m/f/d).

Where is Ivy located?

Ivy has offices in Berlin and Munich.

What is the primary mission of the Operations Manager in the Client Solutions team?

The primary mission is to drive operational excellence in onboarding merchants and deliver internal projects efficiently.

What kind of experience is preferred for this role?

Prior project management experience in fast-paced environments such as Start-Up, Consulting, Banking, or VC is highly desirable.

What are the key responsibilities of this position?

Key responsibilities include onboarding new merchants, project ownership to improve merchant-related processes, building processes and driving innovation, and contributing to various areas of the business.

What skills are essential for the Operations Manager role?

Essential skills include project and operational experience, proactive and solution-oriented mindset, strong communication skills, organizational skills, and being a team player.

Are there opportunities for professional growth?

Yes, employees receive a €1,000 annual personal development budget for personal growth.

What benefits do employees receive?

Employees receive stock options, flexible working hours, and the tools needed to excel in their roles, along with company-wide off-sites and on-sites.

Is this position full-time?

Yes, the position is full-time.

What type of work environment can employees expect?

Employees can expect an exciting, fast-paced, VC-backed start-up environment where they can make a tangible impact.

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Ivy

On a mission to unify all Machine Learning (ML) frameworks

Technology
Industry
11-50
Employees
2021
Founded Year

Mission & Purpose

AI is broken, split across incompatible frameworks, infrastructure, and hardware. Ivy brings all of the best-in-class tools directly to you, with one line of code.