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Operations Owner for OTSM CMDB

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy

AI generated summary

  • You should have strong Service Management expertise, several years in a large enterprise, decision-making skills, ITIL training, and proficiency in Service Management & Service-Now.
  • You will manage OT CMDB operations, enforce ITIL practices, collaborate with teams, prioritize customer needs, plan service costs, and monitor processes for optimization.

Requirements

  • Expertise: Strong knowledge of Service Management and related technologies, ideally including operational technology in the shopfloor environment.
  • Experience: Several years of experience in managing services and collaborating with various departments and external partners in a large enterprise environment.
  • Skills: Decision-making, problem-solving skills, and coordination of third-party providers.
  • ITIL Training: ITIL training is advantageous.
  • Technical Skills: Proficiency in Service Management & Service-Now.

Responsibilities

  • Operational Management: Take ownership for managing the OT CMDB service operations and ensuring that service quality meets the required standards.
  • ITIL Practices: Solid background in implement and overseeing ITIL practices to enhance service management.
  • Collaboration: Work closely with various groups and external partners to ensure smooth service delivery.
  • Customer Focus: Continuously listen to our internal customers and align service priorities accordingly.
  • Cost Planning: Plan and adjust service costs to ensure efficient use of resources.
  • Process Monitoring: Monitor internal processes and find opportunities for optimization.

FAQs

What is the primary responsibility of the Operations Owner for OT CMDB?

The primary responsibility is to manage and optimize the OT CMDB operational delivery, ensuring service quality meets the required standards.

What practices will the Operations Owner implement and oversee?

The Operations Owner will implement and oversee ITIL practices to enhance service management.

How does this role contribute to cost management?

The Operations Owner will plan and adjust service costs to ensure efficient use of resources.

What skills are required for this position?

Required skills include decision-making, problem-solving, and coordination of third-party providers.

Is ITIL training necessary for this role?

ITIL training is advantageous but not mandatory for this role.

What tools are important for a candidate to be proficient in?

Proficiency in Service Management and Service-Now is important for this position.

What type of work environment does Siemens Energy provide?

Siemens Energy provides an agile and flexible work environment that supports continuous learning and skill development.

What does the Operational Control Center (OCC) team focus on?

The OCC team focuses on operational excellence and execution of IT processes, managing and optimizing IT & OT services.

How many employees does Siemens Energy have globally?

Siemens Energy has 98,000 dedicated employees in more than 90 countries worldwide.

Does Siemens Energy promote diversity in the workplace?

Yes, Siemens Energy celebrates diversity and inclusion, welcoming applications from all backgrounds and identities.

We are 91,000 employees determined to be part of the world’s most valued energy technology company. We are #TeamPurple.

Energy
Industry
10,001+
Employees
2020
Founded Year

Mission & Purpose

Siemens Energy is one of the world’s leading energy technology companies. The company works with its customers and partners on energy systems for the future, thus supporting the transition to a more sustainable world. With its portfolio of products, solutions and services, Siemens Energy covers almost the entire energy value chain – from power generation and transmission to storage. The portfolio includes conventional and renewable energy technology, such as gas and steam turbines, hybrid power plants operated with hydrogen, and power generators and transformers. A majority stake in the wind power subsidiary Siemens Gamesa Renewable Energy (SGRE) makes Siemens Energy a global market leader for renewable energies. An estimated one-sixth of the electricity generated worldwide is based on technologies from Siemens Energy. Siemens Energy employs 94,000 people worldwide in more than 90 countries and generated revenue of around €29 billion in fiscal year 2022. Siemens Energy is a trademark licensed by Siemens AG