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Operations Project - Mumbai (Contractual)

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Flix

4d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Business, Operations & Strategy
  • Mumbai

AI generated summary

  • You need a Bachelor's in Business or Operations, 1+ year in project management, strong analytical skills, MS Office proficiency, and travel industry experience is a plus. Willingness to travel is essential.
  • You will oversee daily operations, manage vendor relations, maintain data accuracy, enhance customer experience, and analyze processes for improvements across various locations.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations, project management, or a similar role.
  • Minimum work experience of 1 year.
  • Effective analytical and problem-solving skills.
  • Ability to multitask and manage multiple projects simultaneously.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and data management tools.
  • Experience in the travel or transportation industry is a plus.
  • Willingness to travel as required.

Responsibilities

  • Execute and oversee daily operations of ongoing strategic initiatives.
  • Maintain and update operational data to ensure accuracy and accessibility.
  • Liaise with third-party vendors to ensure smooth operations and resolve any issues promptly.
  • Oversee the management of various waiting lounges to ensure they meet our standards for comfort and customer service.
  • Assist in identifying and launching new revenue channels to diversify our offering.
  • Manage operations at various bus stations and stops to ensure efficiency and customer satisfaction.
  • Act as the account manager for all rest stops across India, fostering strong relationships and ensuring high service standards.
  • Analyze customer feedback and operational processes to identify areas for improvement.
  • Implement strategies to enhance the overall customer experience.
  • Conduct regular analysis of our operational processes.
  • Recommend and implement changes to streamline operations and improve efficiency.

FAQs

What is the job title for this position?

The job title is Central Operations Project – Mumbai (Contractual).

What are the main responsibilities of the role?

The main responsibilities include executing and overseeing daily operations of strategic initiatives, maintaining operational data, liaising with third-party vendors, managing waiting lounges, and analyzing customer feedback for improvement.

What is the minimum work experience required for this position?

A minimum work experience of 1 year is required for this position.

Is there a specific educational qualification needed?

Yes, candidates should have a Bachelor's degree in Business Administration, Operations Management, or a related field.

Are there opportunities for travel in this role?

Yes, there is a willingness to travel as required for the role.

Is experience in the travel or transportation industry preferred?

Yes, experience in the travel or transportation industry is considered a plus.

What skills are essential for this position?

Effective analytical and problem-solving skills, ability to multitask, proficiency in MS Office and data management tools are essential.

What are some perks of working with FlixBus?

Some perks include the ability to make an impact, free Flix rides for personal travel, and working in a multicultural environment.

How does FlixBus prioritize sustainability?

FlixBus is committed to protecting the planet by testing new green technologies and compensating for CO2 emissions from business travel since 2018.

Does FlixBus provide equal employment opportunities?

Yes, FlixBus is an Equal Opportunity Employer and celebrates diversity without discrimination based on various characteristics.

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Flix

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.