FAQs
What is the primary role of an Operations Specialist at Xero?
The primary role of an Operations Specialist at Xero is to design and oversee all operational elements for the Content Marketing team, supporting the delivery of content at scale.
What skills are essential for this position?
Essential skills for this position include managing processes from start to finish, supporting multiple projects with various stakeholders, excellent communication management, and familiarity with technologies such as Asana, Zendesk, Gmail, Google Docs, Google Slides, Google Hangouts, and preferably Salesforce.
What does success look like in this role?
Success in this role is measured by timely and clear support to the content team, maintaining checks and balances to deliver high-quality content, fast turnaround on technology-related requests, excellent documentation quality, and effective reporting of strategic initiatives.
Is prior experience with Salesforce required?
While Salesforce experience is preferred, it is not an outright requirement; relevant experience and skills in other areas are also valuable.
What kind of support does Xero provide for employee well-being?
Xero offers very generous paid leave, dedicated leave for physical and mental wellbeing, an Employee Assistance Program, private medical insurance, and gym passes, among other benefits.
Are there opportunities for career growth in this role?
Yes, there are opportunities for career growth, particularly through becoming a subject matter expert in the systems operated and being viewed as an enabler of team success.
How does Xero approach diversity and inclusion in hiring?
Xero encourages applications from individuals who may not meet every single competency, particularly women and underrepresented groups, and supports applicants with access requirements throughout the application and interview process.
What kind of environment does this role operate in?
This role operates in a fast-paced and dynamic environment where managing multiple initiatives concurrently is necessary, and dealing with ambiguity is expected.
What tools will I be expected to work with in this role?
You will work with tools such as Asana, Zendesk, Gmail, Google Docs, Google Slides, Google Hangouts, and may also use Salesforce for related tasks.
Does this role involve collaboration with other teams?
Yes, this role requires collaboration with various stakeholders across the business, acting as a relationship manager and coordinating initiatives across cross-functional teams.