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Operations Specialist

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Xero

Sep 6

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Marketing
  • Toronto

Requirements

  • Running a process from start to finish
  • Managing key processes with the use of relevant technology
  • Supporting multiple projects with multiple stakeholders and team members
  • Managing communications and change across cross-functional teams
  • Experience with Asana, Zendesk, Gmail, Google Docs, Google Slides, and Google Hangouts
  • Salesforce experience preferred
  • Reporting and data management
  • Effectively working across functions and in geographically distributed teams

Responsibilities

  • You’ll design and oversee all operational elements for the Content Marketing team to support the delivery of content at scale.
  • Support the content leadership team in coordinating key initiatives and project management support
  • Identify and implement the change on areas for business, process and technology improvement to maximise the impact our team has on the business and our customers
  • Create and maintain reports that track and show progress against the our strategy and roadmap
  • Take the lead to investigate and solve technology improvements/issues/risks with the right stakeholders
  • Be the conduit and relationship manager with key internal stakeholders to establish and lead an approach to how we plan and deliver content
  • Be responsible for managing the user access of our systems and technology across the team and ensure that we have the right processes and governance in place, to ensure our regional coordinators use it correctly
  • Complete checks and balances that the right processes are being followed and that the end result for our customers is beautiful and engaging
  • Ensure that we have global coverage monitoring stakeholder questions regarding content and our systems via slack and email and manage and respond

FAQs

What is the primary role of an Operations Specialist at Xero?

The primary role of an Operations Specialist at Xero is to design and oversee all operational elements for the Content Marketing team, supporting the delivery of content at scale.

What skills are essential for this position?

Essential skills for this position include managing processes from start to finish, supporting multiple projects with various stakeholders, excellent communication management, and familiarity with technologies such as Asana, Zendesk, Gmail, Google Docs, Google Slides, Google Hangouts, and preferably Salesforce.

What does success look like in this role?

Success in this role is measured by timely and clear support to the content team, maintaining checks and balances to deliver high-quality content, fast turnaround on technology-related requests, excellent documentation quality, and effective reporting of strategic initiatives.

Is prior experience with Salesforce required?

While Salesforce experience is preferred, it is not an outright requirement; relevant experience and skills in other areas are also valuable.

What kind of support does Xero provide for employee well-being?

Xero offers very generous paid leave, dedicated leave for physical and mental wellbeing, an Employee Assistance Program, private medical insurance, and gym passes, among other benefits.

Are there opportunities for career growth in this role?

Yes, there are opportunities for career growth, particularly through becoming a subject matter expert in the systems operated and being viewed as an enabler of team success.

How does Xero approach diversity and inclusion in hiring?

Xero encourages applications from individuals who may not meet every single competency, particularly women and underrepresented groups, and supports applicants with access requirements throughout the application and interview process.

What kind of environment does this role operate in?

This role operates in a fast-paced and dynamic environment where managing multiple initiatives concurrently is necessary, and dealing with ambiguity is expected.

What tools will I be expected to work with in this role?

You will work with tools such as Asana, Zendesk, Gmail, Google Docs, Google Slides, Google Hangouts, and may also use Salesforce for related tasks.

Does this role involve collaboration with other teams?

Yes, this role requires collaboration with various stakeholders across the business, acting as a relationship manager and coordinating initiatives across cross-functional teams.

Global small business platform connected to accountants, bookkeepers, banks & an ecosystem of apps & financial services.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Xero is a global small business platform with 3.5 million subscribers which includes a core accounting solution, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions helping small businesses access a range of solutions from within Xero’s open platform to help them run their business and manage their finances. For four consecutive years (2020-2023) Xero was included in the Bloomberg Gender-Equality Index. In 2021 and 2022, Xero was included in the Dow Jones Sustainability Index (DJSI), powered by the S&P Global Corporate Sustainability Assessment. Xero is a FIFA Women’s Football partner.

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