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Operations Supervisor

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The Brick

Aug 13

Applications are closed

  • Job
    Full-time
    Junior Level
  • Saskatoon

Requirements

  • - High school diploma or equivalent; post secondary education an asset
  • - 2 or more years of customer service or sales experience
  • - Previous retail Supervisory or Senior Associate experience an asset
  • - Proven track record in customer service, operations and merchandising
  • - Excellent verbal and written communication skills
  • - Highly developed problem solving skills
  • - Good time management skills and work ethic
  • - The ability to promote an extreme level of excellence and pride in customer service and store detail
  • - Flexibility to work any shift, including evenings and weekends, as required

Responsibilities

  • Maintain excellence in store merchandising, detail and customer service
  • Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
  • Handle escalated customer service issues and offer solutions
  • Ensure 100% customer satisfaction
  • Lead by example, promoting teamwork within all departments
  • Ensure a high-level of data entry accuracy with minimal errors
  • Maintain store inventory levels and inventory accuracy
  • Control and reporting of Accounts Receivable and Accounts Payable
  • Understand, implement and ensure compliance with all Brick Group policies & procedures

FAQs

What are the primary responsibilities of the Operations Supervisor?

The Operations Supervisor is responsible for maintaining store merchandising and customer service excellence, recruiting and developing staff, handling escalated customer service issues, ensuring 100% customer satisfaction, and maintaining inventory accuracy, among other tasks.

What qualifications do I need to apply for the Operations Supervisor position?

Applicants should have a high school diploma or equivalent, with post-secondary education considered an asset, as well as 2 or more years of customer service or sales experience. Previous retail supervisory experience and strong communication and problem-solving skills are also important.

Is previous retail experience necessary for this role?

While not strictly necessary, previous retail supervisory or senior associate experience is considered an asset for the Operations Supervisor position.

What kind of work environment can I expect at The Brick?

You can expect a dynamic and team-oriented work environment that encourages leadership and career progression, along with a customer-focused culture.

What are the working hours for this position?

The Operations Supervisor role requires flexibility to work various shifts, including evenings and weekends as needed.

Will I receive benefits if I take this position?

Yes, The Brick offers a flexible and comprehensive benefits package, including health, dental, and paramedical services for you and your family as well as competitive remuneration.

How can I apply for the Operations Supervisor position?

To apply, please contact the recruitment team at careers@thebrick.com, attaching your CV and explaining why you would be a great fit for The Brick.

Does The Brick accommodate people with disabilities during the application process?

Yes, The Brick is committed to fair and accessible employment practices and will accommodate individuals with disabilities throughout the recruitment, application, and selection process.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1971
Founded Year

Mission & Purpose

The Brick Ltd. is one of Canada's largest volume retailers of furniture, mattresses, appliances and home electronics. The company was founded as The Brick Warehouse LP in Edmonton, Alberta with the first warehouse opening on September 1, 1971. Its first expansion was to Fort McMurray, Alberta in the 1970s and later acquired a competitor in the city of Calgary. Over the past 35 years, The Brick has expanded across Canada and now operates 194 retail stores (including 20 franchise locations) in the provinces of Alberta, British Columbia, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Prince Edward Island, Nova Scotia, the Yukon and the Northwest Territories. (Quebec stores are branded simply as Brick.) In addition, the Brick Group Income Fund operates distribution centres in Calgary, Edmonton, Vancouver, Winnipeg, Toronto and Montreal. In March 2004, the company acquired United Furniture Warehouse which had 81 locations throughout Canada at the time.[2] In 2006, 24 stores were rebranded as "The Brick" in a strategic attempt to save on advertising costs and increase sales. On November 11, 2012, The Brick announced that competitor Leon's would acquire the company for $700 million subject to approval of shareholders. Following the acquisition, Leon's plans to maintain the two separate chains.

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