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Operations Technician

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Liberty Specialty Markets

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Milan

AI generated summary

  • You need strong communication, MS Office skills, analytical abilities, teamwork, relationship building, and a degree, preferably in economics/consultancy. Being bilingual is a plus.
  • You will liaise with underwriters and brokers, manage queries, ensure adherence to processes, assist with reporting, support GSS interactions, and uphold regulatory compliance daily.

Requirements

  • Good verbal and written communication skills
  • Good MS Office skills such as Excel and Powerpoint
  • Experience of working to varying and tight deadlines
  • Ability to work in collaboration with a diverse set of teams and cultures
  • Good relationship building and team work skills
  • Strong analytical skills required. The candidate preferably has an economics and/or consultancy background. University degree.
  • Language skills: Can speak English as a 2nd foreign language next to the local language.
  • Ability to work independently and use their own initiative
  • Strong analytical and problem-solving skills

Responsibilities

  • Acts as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS) and brokers
  • Contacts the Shared Services Organization in case of customer/broker requests or urgent issues on behalf of the underwriting and claims teams.
  • Review and field all Level 1 processing queries and request for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams).
  • Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root cause analysis. Feeding back continuous improvement opportunities to the team. (Level 0 completed by GSS and/or QA/QC teams)
  • Level 1 policy subjectivities follow up to local brokers (i.e. phone), (Level 0 completed by GSS)
  • Field and respond to all onshore MNP administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local language)
  • Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local language)
  • Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres. (Local language)
  • Help with calculation and understanding of any complex local taxes and duties, as elevated by underwriters and/or GSS teams/offshore centres. (Level 0 completed by GSS)
  • Has knowledge of local ways of working and regulations, supports local underwriters and claims handlers with processes and procedures as required.
  • Full knowledge and support on questions on the One EU processes and LSM Workflow Management System (called DOT).
  • Act as local country advocate and guide ensuring adherence to One EU processes and procedures. Elevating challenges, improvement opportunities and non compliance to management as identified.
  • Act as a point of enquiry for all new users on One EU processes and procedures
  • Responds positively when data quality issues are identified within his/her work, and takes corrective actions in timely manner.
  • Help create reports and provide statistical information from data gathered via MI Dashboard and branch reports for Country Business Operations Managers or teams as requested.
  • Assist in user acceptance testing when various system changes implemented.
  • Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

FAQs

What is the location for the Operations Technician position?

The location for the Operations Technician position is Milan, Italy.

What is the employment type for this job?

The employment type for this job is a fixed-term contract for 12 months and full-time.

What qualifications or skills are required for this role?

The role requires good verbal and written communication skills, proficiency in MS Office (especially Excel and PowerPoint), strong analytical skills, and the ability to work collaboratively with diverse teams. A university degree, preferably in economics or consultancy, is also preferred.

What are the primary responsibilities of an Operations Technician?

The primary responsibilities include acting as a liaison between various teams, handling customer and broker requests, resolving processing queries, providing support for policy issuance, and ensuring adherence to regulatory requirements.

Is experience working under tight deadlines important for this role?

Yes, experience working to varying and tight deadlines is important for the Operations Technician role.

What language skills are required for this position?

Candidates should be able to speak English as a second foreign language in addition to the local language.

What kind of environment does Liberty Specialty Markets promote for its employees?

Liberty Specialty Markets promotes a vibrant and inclusive environment, focusing on career development, diversity, equity, inclusion, and a healthy work-life balance.

What type of contract is offered for this position?

A fixed-term contract lasting 12 months is offered for the Operations Technician position.

Will the Operations Technician be involved in user acceptance testing?

Yes, the Operations Technician will assist in user acceptance testing when various system changes are implemented.

How does Liberty Specialty Markets approach employee wellness?

Liberty Specialty Markets promotes a supportive culture that includes a healthy work-life balance and flexible working arrangements.

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Liberty Specialty Markets

For Mutual Advantage

Finance
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

Liberty Specialty Markets provides specialty and commercial insurance and reinsurance products across a range of industries, including marine, energy, construction, aviation, and more. The company supports businesses with tailored risk management solutions to protect against complex risks. Liberty Specialty Markets' ultimate mission is to help people and businesses embrace today’s challenges with confidence by offering innovative insurance products and services. Their purpose is to deliver financial protection and peace of mind, enabling clients to take on risks while safeguarding their futures.