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Optical Assistant - Carindale

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Bailey Nelson

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
  • Brisbane
  • Quick Apply

AI generated summary

  • You must have retail or hospitality customer service experience, a passion for eyewear, adaptability, problem-solving skills, teamwork, and availability for at least 24 hours on a flexible roster.
  • You’ll assist customers with frame styling and eyecare needs, engage in training via a web-based platform, and enjoy a team allowance for BN products while developing with supportive leadership.

Requirements

  • Customer Experience - Previous customer service experience is a must, within retail, hospitality or a similar industry where customers’ needs are met through great interactions, product recommendations and exceptional service
  • Optical Experience - while previous experience is a big plus in this role- if you’re willing to learn then please apply
  • Passion - A genuine passion for creating amazing customer experiences, helping solve their eyecare and eyewear needs and deliver outstanding outcomes for both them and your store
  • Energy - A love of being in a fast paced, growing business and able to adapt to change, lead by example with positivity and a can-do attitude
  • Effectiveness- Ability to effectively manage your time and all operational requirements of your role without ever compromising the customer experience
  • Problem Solving - The ability to use critical thinking and product/optics knowledge to help solve customer vision problems and achieve the best outcome for every customer
  • Team - Passion for building a strong rapport with your fellow team including management, optometrists and our support office team
  • Drive- A true love of achieving and driving results through excellent customer service
  • MUST be available for a minimum of 24 hours (preferably 38) on a flexible roster

Responsibilities

  • You will join Bailey Nelson as an Optical Assistant, a role where you can make a real difference to meeting customers' frame styling and eyecare needs
  • Access to our world-class web-based learning platform to keep you in the know with all things BN and to streamline training and communication
  • A generous team allowance so you can strut your stuff in and out of store in the latest BN products
  • A leadership team who genuinely cares about our people and is committed to your engagement and development

FAQs

What is the job title for this position?

The job title is Optical Assistant at Bailey Nelson in Carindale.

Is this position full-time or part-time?

The position can be either full-time or part-time.

What qualifications are required for this role?

Previous customer service experience is necessary, and while optical experience is a plus, a willingness to learn is also acceptable.

What kind of experience is preferred for applicants?

Experience in retail, hospitality, or similar industries where customer needs are met through great interactions and exceptional service is preferred.

What benefits does Bailey Nelson offer to Optical Assistants?

Benefits include access to a world-class web-based learning platform, a generous team allowance for products, and a leadership team committed to employee engagement and development.

What qualities does Bailey Nelson expect from its Optical Assistants?

They expect qualities like passion for customer experience, energy to thrive in a fast-paced environment, problem-solving skills, teamwork, and a drive for achieving results.

How many hours per week must an applicant be available to work?

Applicants must be available for a minimum of 24 hours, preferably 38 hours, on a flexible roster.

How can I apply for this job?

Interested candidates should send their resume to Bailey Nelson to express their interest in the role.

Does Bailey Nelson promote diversity and inclusion in the workplace?

Yes, Bailey Nelson is committed to creating a diverse, inclusive, and welcoming workplace and values the unique perspectives and experiences of all employees.

What should I do if I feel I am the perfect fit for this position?

If you believe you are the perfect fit, you should send your resume outlining your qualifications and why you're suitable for the role.

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Bailey Nelson

Australian eyewear company from Bondi Beach, NSW. Now with over 100 stores across Australia, New Zealand and Canada

Retail & Consumer Goods
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Bailey Nelson is a company that designs, manufactures, and retails stylish and affordable eyewear, including glasses and sunglasses. Their ultimate mission is to change the way people see the world by making high-quality, fashionable eyewear accessible to everyone. Bailey Nelson's purpose is to combine exceptional craftsmanship with modern design, providing customers with a personalised and enjoyable shopping experience, both in-store and online, while fostering a sense of confidence and individuality through their products.