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Order Administrator - 1st Shift (Onsite)

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Collins Aerospace

Sep 14

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Federal Way

Requirements

  • QUALIFICATIONS YOU MUST HAVE:
  • Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.
  • Experience communicating with internal and/or external customers.
  • QUALIFICATIONS WE PREFER:
  • SAP and MS Suite experience (Excel, Word, Outlook, Teams).
  • Experience with data entry.

Responsibilities

  • Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
  • Effectively manage a large amount of communication and data while complying with internal and external process.
  • Process customer repair orders in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
  • Physically receives product and moves product through the repair process as necessary.
  • Works with the Technical team to ensure customer repairs are completed per requirements.
  • Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
  • Utilize enterprise system (SAP) to input or extract repair/material data.
  • Assists in interface with intra-company departments relative to warranty, credit, billing, etc.
  • Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
  • Consistently document customer service needs to identify patterns and maintain quality.
  • Handle physical requirements of the position including consistent movement and boxing/unboxing up to 15 lbs.

FAQs

What is the job title for this position?

The job title for this position is Order Administrator - 1st Shift (Onsite).

Where is the job located?

The job is located at HWA33: Federal Way, WA, 32125 32nd Avenue South, Federal Way, WA, 98001-9345, USA.

What are the primary responsibilities of the Order Administrator?

The primary responsibilities include customer service and account management, processing repair orders, managing communication and data, coordinating documentation, and interfacing with various departments.

What qualifications are required for this position?

A minimum of a high school diploma or AA/AS degree with 4 years of relevant experience is required, or 6 years of relevant experience in the absence of a diploma.

Is experience with SAP necessary for this role?

Experience with SAP is preferred but not strictly required.

What are the physical requirements for this position?

The position requires consistent movement and the ability to handle boxing/unboxing of products up to 15 lbs.

What are the working hours for this job?

The position is for the 1st shift, specifics on hours are not detailed in the job description.

Are there benefits offered with this position?

Yes, the position offers a competitive benefits package including medical, dental, vision insurance, 401(k) plan, tuition reimbursement, and more.

Does this role have a specific application deadline?

The application window is anticipated to close approximately 40 days from the date the notice was posted, but this may change based on business needs.

Is this position eligible for the Re-Empower Program?

Yes, this role is eligible for the Re-Empower Program designed to support professionals returning to work after a career break.

What salary range is offered for this position?

The salary range for this role is $37,000 to $83,000, depending on experience and other factors.

What skills are preferred for this position?

Preferred skills include experience with SAP, MS Suite (Excel, Word, Outlook, Teams), and data entry experience.

Is this position full-time or part-time?

The position is full-time as indicated by the nature of the job responsibilities and benefits offered.

What kind of work environment can I expect?

The role is onsite, requiring collaboration in a dynamic environment with a focus on customer relations and operational efficiency.

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Collins Aerospace

Aerospace Redefined

Defence & Aerospace
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Collins Aerospace is a global aerospace and defence company that provides a wide range of innovative solutions and services. They specialise in designing, manufacturing, and servicing aircraft systems, avionics, and interior solutions. Their ultimate mission is to shape the future of aviation by delivering advanced technologies and integrated solutions that enhance aircraft performance, safety, and efficiency. Collins Aerospace's purpose is to enable their customers to succeed in the aerospace industry by providing reliable and cutting-edge solutions, fostering innovation, and driving progress. They strive to be a trusted partner for their customers, delivering superior products and services that contribute to the advancement of aviation and the improvement of global air transportation.

Benefits

  • Health and wellness plan

    Medical, dental and vision plans provide coverage for both preventive and non-routine care. If you choose to participate in a health savings account, we also make a lump-sum contribution depending on your eligibility. Plus, we have a wellness program that rewards you for making healthy lifestyle choices.

  • Work and life support

    It's important to us that you feel supported through life’s challenges. We offer a variety of flexible work arrangements and paid time off, as well as programs for dependent and adult care, family leave, college planning, counseling and personal convenience services.

  • Relocation assistance

    Relocating to a new city can be stressful. We offer relocation support for select technical positions to help make the transition seamless. See specific job descriptions to find out if this benefit is offered.

  • Tuition assistance

    We’re committed to supporting your lifelong learning. Through the Employee Scholar Program, you may be eligible for tuition, textbooks and selected academic fees for approved courses or degree programs that help advance your education.