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Order Handling Manager (m/f/d)

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ABB

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics

AI generated summary

  • You should have experience managing a customer service or sales support team, strong communication skills, a relevant degree, fluency in English and German, and knowledge of SAP and import/export matters is a plus.
  • You will lead customer support teams, manage order processes, ensure timely delivery, resolve issues, implement strategies, analyze performance, and develop high-performing staff.

Requirements

  • Working experience in managing a customer service or sales support team in several years
  • Self-driven with networking, collaboration, and intercultural skills
  • Outstanding customer focus and excellent communication skills
  • Bachelor's (or similar) degree in a relevant field, e.g. Marketing, Business Administration, Logistics
  • English and German fluent written and spoken
  • Intermediate knowledge of Excel/Word/Outlook/PowerPoint
  • Knowledge of SAP, Sales Force, OMS is a plus
  • Knowledge of handling the import and export matters could be a benefit

Responsibilities

  • You are leading teams of specialists who provide internal and external customers support (e.g., coordinate customer support processes from customer enquiry to product delivery to end customers including order assistance, transport booking assistance, payment-related assistance). Overseeing customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency you participate to the customer satisfaction and expectations
  • Creates, implements, and reviews customer service strategy
  • Develops, implements, and maintains customer support processes and ensures compliance with global and local standards, rules, tools, policies, and shares functional best practices and lessons learned across the organization
  • Ensures achievement of established targets (i.e. on time delivery), through oversight and definition of improvement actions as needed
  • Processes orders to ensure that customers receive accurate and timely delivery of products and acts as first port
  • Ensures the resolution of customer issues by coordinating with Logistics and Operations and other internal and/or external teams and acts as first port of call to customers’ questions and orders
  • Participates in customer support related development projects (e.g. tools, IS systems, competences, resources)
  • Establishes regular reports and statistics of the customer support process
  • Reviews and analyzes performance against standards and prepares improvement plans
  • Ensures that the area of responsibility is properly organized, staffed and directed
  • Builds an effective, capable and high performing organization

FAQs

What is the job title for this position?

The job title is Order Handling Manager (m/f/d).

Who will this position report to?

This position reports to the Finance Manager.

What are the main responsibilities of the Order Handling Manager?

The main responsibilities include leading customer support teams, overseeing customer support processes, ensuring on-time delivery, resolving customer issues, and participating in customer support related development projects.

What qualifications are required for this role?

Candidates should have working experience in managing a customer service or sales support team, a bachelor's degree in a relevant field, fluency in English and German, and intermediate knowledge of Excel, Word, Outlook, and PowerPoint.

Is knowledge of SAP and Sales Force important for this position?

Yes, knowledge of SAP, Sales Force, and OMS is considered a plus for this position.

Are there any language requirements for this role?

Yes, candidates must be fluent in written and spoken English and German.

What kind of team environment can I expect?

You can expect to work within a highly motivated team with open communication structures.

Does ABB offer opportunities for career development?

Yes, ABB offers a wide range of individual career development opportunities and supports employees in achieving their career goals with targeted training measures.

Is experience with import and export matters beneficial for this role?

Yes, knowledge of handling import and export matters could be beneficial for this position.

How can interested candidates apply for the position?

Interested candidates can apply through ABB's online application tool.

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ABB

We energize the transformation of society and industry to achieve a more productive, sustainable future

Manufacturing & Electronics
Industry
10,001+
Employees
1988
Founded Year

Mission & Purpose

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation.

Culture & Values

  • Courage

    ​​​​​​​Take action and manage consequences. Speak up and ask for help. Take calculated risks to create success

  • Care

    Take care of our customers, our people and the environment. Respect and value differences. Do what is right and act with integrity

  • Curiosity

    Believe there is always a better way. Lead with technologies and innovations. Learn from failures and successes

  • Collaboration

    Believe smart people collaborate Build on each other’s strengths and success Partner with our customers