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Order Management Supervisor

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Weatherford

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Logistics
  • Abu Dhabi

AI generated summary

  • You should have a Bachelor’s in Business or related field, 7+ years in relevant roles, strong communication skills, proficiency in Microsoft Office, and knowledge of ERP/CRM systems.
  • You will manage order issues, collaborate with teams for smooth operations, oversee order processing, maintain ERP data, resolve discrepancies, and develop strategies for efficiency and customer satisfaction.

Requirements

  • A Bachelor's Degree in Business, Supply Chain, Finance, or a related field is preferred.
  • Minimum of 7 years of experience in customer service, supply chain, finance, sales operations, or a related position.
  • Ability to work independently and as part of a collaborative team.
  • Excellent organizational, verbal, and written communication skills.
  • Proficiency in Microsoft Office applications such as Word, Excel, and Outlook.
  • Knowledge of order management systems and supply chain management operations.
  • Familiarity with JDE, Microsoft Dynamics 365, or other ERP/CRM software systems.
  • Ability to thrive in a fast-paced environment while managing multiple tasks and priorities.
  • Exceptional attention to detail.

Responsibilities

  • Identify potential order issues and take proactive measures to prevent delays and customer dissatisfaction.
  • Collaborate with Planning, Procurement, Production, Shipping, and Warehouse teams to ensure order availability, delivery timelines, and smooth operations.
  • Manage customer returns and order cancellations with professionalism and efficiency.
  • Oversee order entry and processing, including order validation, pricing, and delivery schedule management.
  • Maintain accurate and up-to-date customer order information in the organization's ERP system.
  • Work closely with Sales and Customer Service teams to resolve order issues and discrepancies promptly.
  • Demonstrate leadership, ethical behavior, and adherence to Weatherford's standards at all times.
  • Develop and implement strategies to improve order processing efficiency and customer satisfaction.

FAQs

What is the job title for this position?

The job title is Order Management Supervisor.

What industry does Weatherford operate in?

Weatherford operates in the Oil & Energy industry.

What are the primary responsibilities of the Order Management Supervisor?

The primary responsibilities include managing incoming manufacturing orders, ensuring seamless communication, expediting customer orders, handling returns and cancellations, overseeing order entry and processing, and maintaining accurate customer order information in the ERP system.

What is the preferred educational qualification for this position?

A Bachelor's Degree in Business, Supply Chain, Finance, or a related field is preferred.

How many years of experience are required for this role?

A minimum of 7 years of experience in customer service, supply chain, finance, sales operations, or a related position is required.

What skills are necessary for the Order Management Supervisor position?

Necessary skills include excellent organizational, verbal, and written communication skills, proficiency in Microsoft Office applications, knowledge of order management systems, familiarity with ERP/CRM software like JDE or Microsoft Dynamics 365, and exceptional attention to detail.

Is the role more collaborative or independent in nature?

The role requires the ability to work independently as well as part of a collaborative team.

What key traits are expected from someone in this supervisory role?

Key traits expected include leadership, ethical behavior, attention to detail, and the ability to thrive in a fast-paced environment while managing multiple tasks and priorities.

How does the Order Management Supervisor contribute to customer satisfaction?

The Supervisor contributes by identifying potential order issues, collaborating with various teams to ensure timely delivery, resolving order discrepancies, and implementing strategies to improve order processing efficiency.

Is prior experience with ERP systems necessary for this position?

Yes, familiarity with JDE, Microsoft Dynamics 365, or other ERP/CRM software systems is desired.

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Weatherford

Individually, we are impressive. Together, we are unstoppable. We are One Weatherford!

Energy
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Weatherford International plc (Nasdaq: WFRD) is a leading global energy services company. Operating in approximately 75 countries, the Company answers the challenges of the energy industry with its global talent network of approximately 17,000 team members and approximately 350 operating locations, including manufacturing, research and development, service, and training facilities.