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Order Taker - Room Service

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Mandarin Oriental Hotel Group

27d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Geneva

AI generated summary

  • You need BEP/CAP in catering, fluency in French and English, strong presentation skills, a friendly demeanor, sociable nature, and 2+ years of room service experience in a similar setting.
  • You will greet guests, take and serve orders, ensure satisfaction, handle complaints, collaborate with departments, and optimize room service sales with menu knowledge.

Requirements

  • BEP/CAP in catering
  • French and English are essential
  • Excellent presentation
  • Inborn sense of welcome, natural smile
  • Sociable and enjoy contact with customers
  • At least 2 years' room service experience in a similar establishment

Responsibilities

  • Preparing the station (setting up) in accordance with established standards so as to be ready to welcome customers.
  • Take charge of a customer order, from taking the order by telephone, to greeting the customer on leaving the room, to serving food and drinks in the room and invoicing, in accordance with Mandarin Oriental service procedures and standards.
  • Ensuring customer satisfaction
  • Follow up throughout the stay with the various hotel departments (kitchen, reception, housekeeping, etc.)
  • Serve guests in accordance with the hospitality principles of a 5-star hotel, respecting the expectations of the Mandarin Oriental Group and Swiss Deluxe
  • To deal with customer complaints in accordance with the LQE procedure and to refer complaints and all customer observations to management.
  • Adhere to and apply the respective Mandarin Oriental principles to ‘Our Commitments’.
  • The Order Taker must optimise room service sales. To do this, he/she must have precise knowledge of and be able to describe the menus, dishes and drinks, as well as the preparations and cooking times.

FAQs

What is the role of an Order Taker in Room Service?

The Order Taker is responsible for taking orders from Room Service customers, ensuring accurate billing, and providing attentive, personalized service in accordance with Mandarin Oriental standards.

What are the main tasks of an Order Taker?

The main tasks include preparing the station, taking customer orders, serving food and drinks, ensuring customer satisfaction, following up with various hotel departments, handling customer complaints, and optimizing room service sales.

What qualifications do I need to apply for this position?

A BEP/CAP in catering is required, along with at least 2 years of room service experience in a similar establishment. Proficiency in French and English is also essential.

What is the working schedule for this position?

This is a full-time permanent position, and specific working hours may vary based on the hotel's operational needs.

What are the benefits offered for this role?

Benefits include guest hotel experiences for employees, discounted room nights, discounts at F&B outlets, 43 paid holidays including bank and public holidays, colleague recognition programs, learning and development opportunities, and social and wellbeing events.

Is experience in a similar establishment necessary?

Yes, at least 2 years of room service experience in a similar establishment is required to apply for this role.

What type of environment can I expect while working as an Order Taker?

You can expect a modern and personal work environment with multiple development opportunities within the hotel and the Mandarin Oriental Group.

What skills are important for an Order Taker?

Important skills include excellent presentation, a welcoming attitude, sociability, customer service abilities, and good knowledge of menus and food preparations.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.