FAQs
What are the working hours for the Overnight Front Desk Agent position?
The shift for the Overnight Front Desk Agent is from 9:00 PM to 7:30 AM.
What is the hourly pay for this position?
The pay for the Overnight Front Desk Agent position is $17.00 per hour.
What qualifications are required for this position?
A high school diploma or equivalent is preferred, with a college degree also preferred. Additionally, two years of experience in the hospitality industry in a supervisory capacity is required.
Is prior experience in the casino or hotel industry necessary?
While not mandatory, knowledge of the casino/hotel industry is strongly preferred for this position.
What are the main responsibilities of the Overnight Front Desk Agent?
Responsibilities include overseeing Front Desk operations, providing direction and support to team members, managing customer check-in/check-out, performing night audits, and ensuring compliance with cash handling policies.
Are there any benefits offered from day one?
Yes, benefits such as medical, dental, and vision coverage are provided from day one.
Is there an opportunity for career growth within the company?
Yes, PENN Entertainment is committed to supporting employees' career growth and offers various advancement programs, scholarships, and opportunities.
Are there any specific skills required for this position?
Strong customer service and interpersonal skills, proficiency in Microsoft Office applications, excellent written and verbal communication skills in English, and strong organizational and time management skills are required.
Is this position flexible with scheduling?
Yes, candidates must be able to work a flexible schedule, including overnight shifts, weekends, holidays, and fluctuating days off.
Is confidentiality important in this role?
Yes, maintaining strict confidentiality in all company matters is a critical requirement for this position.