FAQs
What is the primary responsibility of the Overnight Front Desk Associate?
The primary responsibility of the Overnight Front Desk Associate is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional "Judgement Free" member experience.
What qualifications are needed to apply for the Overnight Front Desk Associate position?
The qualifications needed include 6-12 months of experience in a customer service environment (preferred), being at least 18 years old, a willingness to become CPR/AED certified (training provided by Planet Fitness), and basic computer proficiency.
What are the physical demands of the Overnight Front Desk Associate role?
The physical demands include continual standing and moving throughout the club, continual communication in person or on the phone, the ability to lift up to 75 pounds, encountering toxic chemicals during the shift, frequent cleaning and sanitizing of equipment and facilities, and moving in different positions, including bending and twisting.
What kind of benefits does Planet Fitness offer to its Overnight Front Desk Associates?
Benefits include medical, dental, and vision insurance, vacation/sick time/holiday pay, a free Black Card membership, a 401(k) retirement savings plan, term life insurance, healthcare and dependent care flexible spending accounts, employee perks and discounts, and team-building competitions and social events. (*Note: Certain benefits are for full-time employees only.)
Is prior experience in a fitness environment necessary?
No, prior experience in a fitness environment is not necessary, but 6-12 months of experience in a customer service environment is preferred.
What kind of training will be provided for new Overnight Front Desk Associates?
Training will include online and hands-on sessions to ensure that new associates are quickly able to apply what they have learned. Additionally, training to become CPR/AED certified will be provided.
How does Planet Fitness promote a welcoming community for its members?
Planet Fitness promotes a welcoming community by upholding its Judgement Free Zone® philosophy, which encourages team members to connect with members on the club floor, offer assistance, and support them in their fitness journeys.
What should I expect during a typical shift as an Overnight Front Desk Associate?
During a typical shift, you can expect to greet members, assist them with questions, perform membership-related functions, handle phone inquiries, ensure cleanliness and safety around the club, and resolve member concerns as needed.
Is a uniform required for the Overnight Front Desk Associate role?
Yes, team members are typically required to wear a uniform that aligns with Planet Fitness standards.
How important is teamwork in the Overnight Front Desk Associate role?
Teamwork is very important in this role as Overnight Front Desk Associates work together to create an engaging, supportive, and positive environment for all members and guests.