FAQs
What is the primary responsibility of the Overnight Front Desk Associate?
The primary responsibility of the Overnight Front Desk Associate is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
What qualifications are needed for the Overnight Front Desk Associate position?
Candidates should have 6-12 months of experience in a customer service environment, must be 18 years of age or older, and show a willingness to become CPR/AED Certified (training provided by Planet Fitness). Basic computer proficiency is also required.
What does the work schedule look like for the Overnight Front Desk Associate?
The Overnight Front Desk Associate typically works during the night hours, ensuring that the club remains welcoming and operational for members during that time.
Are there opportunities for promotion within Planet Fitness?
Yes, Planet Fitness encourages career growth and development, providing opportunities for promotion and advancement within the company.
What kind of training is provided for new Overnight Front Desk Associates?
New team members receive both online and hands-on training to prepare them for their roles, including customer service skills and safety protocols.
Is there a dress code for Overnight Front Desk Associates?
Yes, team members are expected to adhere to a professional dress code that reflects the welcoming and positive atmosphere of Planet Fitness.
What types of benefits does Planet Fitness offer for Overnight Front Desk Associates?
Benefits include medical, dental, and vision insurance, vacation/sick time, holiday pay, free Black Card membership, 401(k) retirement savings plan, employee perks, and discounts, among others. Please note that some benefits may only be available to full-time employees.
What is expected regarding cleaning and sanitation duties?
Overnight Front Desk Associates are responsible for regular cleaning and sanitizing of all exercise equipment, communal spaces, and restrooms to maintain a safe and healthy environment for members.
What conditions might an Overnight Front Desk Associate encounter during a shift?
Associates may encounter toxic chemicals during sanitation tasks, must be able to lift up to 75 pounds, and will be continually standing and moving throughout the club during their shift.
How should Overnight Front Desk Associates handle member concerns?
Associates should resolve member concerns with diplomacy and empathy, and escalate any issues to a Manager if needed.