FAQs
What is the role of an Overnight Front Desk Associate at Planet Fitness?
The Overnight Front Desk Associate is responsible for providing exceptional customer service to members and guests, ensuring a welcoming and supportive environment while assisting with memberships, resolving concerns, and maintaining cleanliness and safety within the club.
What qualifications do I need to apply for this position?
Applicants should have 6-12 months of experience in a customer service environment, be at least 18 years old, and possess basic computer proficiency. Additionally, candidates must be willing to become CPR/AED certified, with training provided by Planet Fitness.
What are the physical demands of the Overnight Front Desk Associate position?
This role requires continual standing and movement throughout the club, the ability to lift up to 75 pounds, frequent cleaning and sanitizing of equipment and facilities, and the need to work with toxic chemicals during shifts.
What benefits are offered to employees in this role?
Benefits for employees include medical, dental, and vision insurance (for full-time employees), vacation/sick time and holiday pay, a free Black Card membership, a 401(k) retirement savings plan, term life insurance, flexible spending accounts, employee perks and discounts, and team-building activities.
Are there any training or certification requirements for this position?
Yes, candidates must be willing to become CPR/AED certified, with training provided by Planet Fitness as part of the onboarding process.
What kind of work environment can I expect at Planet Fitness?
Planet Fitness promotes a supportive, engaging, and judgement-free environment, focusing on enhancing the health and wellbeing of the community while encouraging team members to create exceptional member experiences.
How does the Overnight Front Desk Associate contribute to member experience?
The Overnight Front Desk Associate creates a positive member experience by greeting members, assisting with inquiries, promoting a judgement-free zone, and ensuring ongoing cleanliness and safety within the club.
Is this position suitable for someone looking for part-time work?
Yes, the Overnight Front Desk Associate position can be suitable for part-time work; however, the specifics regarding hours and scheduling may vary.
How often will I be required to clean and sanitize the facilities?
Cleaning and sanitizing are integral responsibilities and will be performed regularly throughout your shift, including exercise equipment, restrooms, and communal spaces.
Will I need to work overnight shifts?
Yes, as an Overnight Front Desk Associate, the position specifically requires working overnight shifts to support our members and maintain club operations during those hours.