PA/Medical Secretary

Manchester University NHS Foundation Trust

2mo ago

Job
Full-time
Junior, Mid & Senior Level
People, HR & Administration
Healthcare
Manchester

AI generated summary

You should provide secretarial support, manage appointments, handle confidential info, liaise with staff/patients, and ensure data accuracy while maintaining risk management and personal development.
You will manage secretarial tasks, organize meetings, handle inquiries, coordinate patient appointments, maintain records, and support the clinical team, ensuring efficient service delivery.

Requirements

SPECIFIC DUTIES AND RESPONSIBILITIES:
Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference.
Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.
Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews.
Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate.
Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference.
Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.
Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients.
Liaise with internal and external departments to arrange clinical investigations/procedures.
Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies.
Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system.
Receive new patient referrals and organize appointment/admissions and arrange treatment as required.
Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category.
Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas.
Contribute to the training of new members of staff within a given area as required.
Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions.
Provide information required to support the investigation of litigation cases.
Provide statistical information to the Information Department as required.
Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems.
Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities.
Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary.
Additional Requirements
Always follow risk management procedures including the identification, assessment, and management of risk within the division.
To abide by all Trust policies and Procedures.
To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

Responsibilities

Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference.
Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.
Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews.
Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate.
Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference.
Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.
Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients.
Liaise with internal and external departments to arrange clinical investigations/procedures.
Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies.
Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system.
Receive new patient referrals and organize appointment/admissions and arrange treatment as required.
Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category.
Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas.
Contribute to the training of new members of staff within a given area as required.
Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions.
Provide information required to support the investigation of litigation cases.
Provide statistical information to the Information Department as required.
Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems.
Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities.
Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary.

FAQs

What are the main responsibilities of a PA/Medical Secretary?

The main responsibilities include providing administrative support to consultants, organizing and scheduling meetings, managing correspondence, and liaising with patients and staff to coordinate clinical investigations and appointments.

Is experience in a medical environment required for this position?

While specific experience may not be mandatory, familiarity with medical terminology and previous experience in a healthcare setting is highly beneficial.

What software or systems will I be required to use?

You will be required to use information databases and the Patient Administration System (Careflow), along with various office software for documenting and managing correspondence.

Is there a need to manage sensitive information?

Yes, the role involves dealing with confidential correspondence and sensitive patient information, requiring discretion and adherence to confidentiality protocols.

How does the role contribute to patient care?

The PA/Medical Secretary plays a crucial role by coordinating appointments, managing waiting lists, and ensuring that all necessary information and documentation are prepared for clinic appointments, ultimately supporting patient care.

Will I need to handle stressful situations?

Yes, the role may involve dealing with stressful and emotional phone calls from patients or relatives, requiring strong communication and conflict resolution skills.

Is training provided for new staff?

Yes, contributing to the training of new members of staff is part of the responsibilities.

How does the PA/Medical Secretary collaborate with clinical teams?

The role involves working closely with clinical teams to monitor clinic templates, arrange necessary investigations, and ensure that case notes and reports are available for multidisciplinary meetings.

What are the additional requirements for this position?

Additional requirements include following risk management procedures, abiding by all Trust policies and procedures, and taking responsibility for personal professional development.

Can this role involve administrative tasks outside of direct patient care?

Yes, the position includes various administrative duties such as providing statistical information and supporting the investigation of litigation cases.

Manchester University NHS Foundation Trust

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff. We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services. We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.