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Part-time Receptionist NEW

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BMW Group

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You must provide a warm welcome, understand customer needs, maintain cleanliness, manage complaints with empathy, and ensure meeting rooms are stocked with refreshments.
  • You will warmly welcome customers, provide exceptional service, maintain cleanliness, replenish meeting supplies, and handle complaints with empathy and professionalism.

Requirements

  • Give a professional and warm welcome to every customer as soon as they walk through the door.
  • Strive for exceptional service by understanding each customer’s needs and providing a seamless experience, offering assistance and refreshments whenever needed.
  • A high standard of organisation and attention to detail, ensuring customer-facing areas are kept clean and tidy at all times and meeting rooms are replenished with food and beverages as required.
  • Handle any customer complaints with empathy and professionalism.

Responsibilities

  • Give a professional and warm welcome to every customer as soon as they walk through the door.
  • Strive for exceptional service by understanding each customer’s needs and providing a seamless experience, offering assistance and refreshments whenever needed.
  • A high standard of organisation and attention to detail, ensuring customer-facing areas are kept clean and tidy at all times and meeting rooms are replenished with food and beverages as required.
  • Handle any customer complaints with empathy and professionalism.

FAQs

What are the working hours for the part-time Receptionist position?

The working hours for this role are 14 hours a week across 2 days.

What is the salary for the part-time Receptionist position?

The salary for this role is £8,355.55.

What skills are required for the Receptionist role?

We are looking for someone who is a people person, organised, has attention to detail, and can handle customer inquiries with empathy and professionalism.

What kind of training and development opportunities are offered?

We provide all the training and development opportunities needed to succeed and grow your talent within the company.

Are there any employee benefits?

Yes, we offer generous benefits including 33 days holiday (including bank holidays), a birthday off, a great pension, generous commission schemes, and much more.

What kind of support does the company provide for employee wellbeing?

We care about your wellbeing and offer access to mental health support, nutritional and financial advice, a Digital GP, and have over 50 trained Mental Health First Aiders.

How does the company promote inclusivity and diversity?

We are committed to building a truly inclusive culture and diverse workforce, encouraging everyone to be themselves at work and thrive.

Is customer service experience necessary for this role?

While not explicitly required, a background in customer service can be beneficial for providing exceptional service to our customers.

How should I apply for the part-time Receptionist position?

To apply, please follow the application instructions provided in the job posting or visit our careers page for more information.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.