Part Time Supervisor

Lids

3mo ago

Applications are closed

Job
Part-time
Junior & Mid Level
Hospitality & Retail
Leicester

Requirements

Previous retail or sales experience is desirable, however, as a minimum, you will have a passion for customer service and will be dedicated to ensuring each and every customer has a truly memorable experience.
Outstanding written and verbal communication skills with a positive and welcoming approach
Passionate about LIDS products with a drive to continuously learn and develop in regard to product knowledge
Flexibility to work additional hours to cover sickness, holiday or during peak periods
Methodical, thorough with great attention to detail
Excellent numeracy skills with the ability to operate till/EPOS systems
Strong interpersonal skills and the ability to communicate verbally in a clear and professional manner.
Ability to lift up to 25 kg
Ability to climb a ladder and work with hands overhead
Ability to read and operate a computer
Standing required for up to 100% of the time
Ability to prove eligibility to work in the UK

Responsibilities

Produce sales gains, by providing customer service utilising LIDS selling 101
Focus on sales and customisation
Prioritising the customer’s needs at all times
Offering great brand and product knowledge
Taking an active interest in learning about our products to enhance customer’s experience
Resolving customer complaints
Meeting or exceeding Company Objectives in all individual statistics
Helping to build a customer base that returns to the store time after time
Processing transactions efficiently and accurately
Brand Image: To uphold the LIDS image through;
Maintaining a professional appearance consistent with Company Dress Code Policy
Your attitude towards our Company (in and out of the workplace)
Visual Merchandising
Housekeeping
Stock replenishment
Maintaining store standards at all times
Contributing to a positive and inclusive work environment
Control Expenses:
Protect Company assets within guidelines of LIDS Retail policies.
Participate in managing store inventory including processing shipments and resetting merchandise.
Assist with accurate product counts in a consistent and timely manner.
Support and adhere to all LIDS Retail policies, procedures and guidelines.
Other duties as assigned.
Additional Principal Duties and Responsibilities:
Health, Safety & Wellbeing:
To ensure that you are aware of and carry out all relevant Health & Safety regulations that may impact yourself, another team member or visitor to the store. For example, reporting damage to fixtures and fittings in the store as well as reacting appropriately to accidents by communicating these to store management.

FAQs

What are the primary responsibilities of a Part Time Supervisor at LIDS?

The primary responsibilities include generating sales through customer service, supervising associates, controlling expenses, maintaining store standards, adhering to company policies, and ensuring health and safety regulations are followed.

What qualifications or experience are required for this role?

While previous retail or sales experience is desirable, a passion for customer service is essential. Candidates should demonstrate strong interpersonal skills, the ability to operate a computer, and the capability to lift up to 25 kg.

What skills are important for success in this position?

Important skills include outstanding written and verbal communication, a drive for product knowledge, attention to detail, excellent numeracy skills, and the ability to work both independently and as part of a team.

Is there any specific training provided for new employees?

Yes, new employees will participate in LIDS Training Programs that include guidance on sales strategies, customer service, store operations, and compliance with company policies.

What is the store environment like for this position?

The store environment requires standing for up to 100% of the work time, and may involve climbing ladders or working with hands overhead. Maintaining a professional appearance and adherence to the dress code is expected.

Are there opportunities for advancement within the company?

Yes, LIDS values leadership and dedication, and employees who demonstrate these qualities may have opportunities for advancement within the company.

What is the expected schedule for a Part Time Supervisor?

The schedule may include various shifts, and flexibility to cover sickness, holidays, or peak periods is required.

How does this role support the company’s objectives and values?

This role supports the company’s objectives by focusing on sales gains, providing exceptional customer service, and ensuring compliance with operational policies. Upholding the company's values of leadership, integrity, dedication, and service is fundamental to daily responsibilities.

What policies must a Part Time Supervisor adhere to?

A Part Time Supervisor must adhere to all LIDS Retail policies, procedures, and guidelines, including inventory management, company dress code, health and safety regulations, and store operational procedures.

How does a Part Time Supervisor handle customer complaints?

A Part Time Supervisor is expected to resolve customer complaints effectively by prioritizing the customer’s needs, using great product knowledge, and ensuring a positive shopping experience.

Lids

"Have Fun, Sell Hats"

Retail & Consumer Goods

Industry

5001-10,000

Employees

1995

Founded Year

Mission & Purpose

Sitting at the cross roads of fan and fashion, Lids provides headwear and apparel across North America, Europe, and Australia. Operating out of Indianapolis, IN, Lids retail stores and affiliated concepts offer officially licensed headwear from collegiate teams and major professional sports teams, as well as branded headwear and other specialty fashion categories in the latest styles and trends in over 1,200 locations. ------- Recruitment Fraud Alert ------- • Lids never requests a transfer of money for any purpose during or after the hiring process. • The hiring process involves at least one interview (virtual or in-person). Lids will not request for or conduct an interview on any instant messaging applications. • The Lids Recruitment team corresponds from email addresses with the domain “@lids.com”. However, there is also a possibility of scammers displaying the sent email domain address as “@lids.com” fraudulently. Nevertheless, receiving emails will be possible only with the legitimate “@lids.com” domain. In case any generic email ID ending with Gmail/Yahoo domain is copied while receiving a job offer or interview call, please be alert to the likelihood of a scammer. • The Lids Recruitment team does not request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process. If you are unsure about the source of job offer, please login to the Career section on the Lids website to verify the job offer or application. If you have been a victim of recruitment fraud, please contact law enforcement.