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Partner Account Manager (SMB), French-Proficiency

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Klaviyo

5d ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Marketing
  • Dublin

AI generated summary

  • You need 2+ years in SaaS partnerships/account management, fluent in English and French, strong relationship skills, and a collaborative, strategic mindset. Travel may be required.
  • You will manage partner relationships, drive growth strategies, facilitate co-selling, showcase platform value, meet revenue goals, collaborate cross-functionally, and travel across the UK and Europe.

Requirements

  • 2+ years in Partnerships, Channel, Account Management, or Commercial Customer Success roles within SaaS (preferably in MarTech or working with eCommerce-focused accounts)
  • Proven ability to manage multiple accounts and relationships in a high-velocity, high-volume environment with a focus on driving partner productivity
  • Fluent in English and French (written and verbal)
  • Business-fluent Spanish or Italian is a bonus!
  • Exceptional influencing and relationship-building abilities across all levels of seniority, with the capacity to navigate complex organizational structures
  • Adept at identifying and aligning partner goals with Klaviyo's platform capabilities
  • Collaborative, strategic thinker with a creative approach to problem-solving
  • Passionate about building strong partnerships and delivering value
  • Willing and able to travel across the UK and Europe as needed

Responsibilities

  • Manage relationships: Nurture a portfolio of 40 partner relationships, serving as a trusted advisor
  • Drive partner growth: develop and execute long-term strategies to help partners achieve their growth objectives with klaviyo
  • Lead referrals and co-selling: build and manage a lead referral pipeline between klaviyo and your partners, identifying co-selling opportunities to drive mutual success
  • Showcase klaviyo expertise: articulate the value of klaviyo's platform, differentiating it from competitors and demonstrating how it can improve partners' profitability and business outcomes
  • Operate with revenue goals: be comfortable operating with revenue-focused objectives, ensuring partners contribute meaningfully to klaviyo's growth
  • Collaborate cross-functionally: work closely with marketing, sales, and product teams to educate partners on platform enhancements and support their integration into their offerings
  • Travel: spend up to 25% of your time traveling across the UK and Europe to build relationships and attend events

FAQs

Do we support remote work?

Yes, we support a hybrid work model, requiring employees to be in the office three days a week.

Is French proficiency required for this position?

Yes, fluency in both English and French (written and verbal) is required for this role.

What experience is needed for this job?

Candidates should have 2+ years of experience in Partnerships, Channel, Account Management, or Commercial Customer Success roles within the SaaS industry, preferably in MarTech or eCommerce.

Will I need to travel for this role?

Yes, you may need to travel up to 25% of your time across the UK and Europe to build relationships and attend events.

What is the main responsibility of a Partner Account Manager?

The main responsibility is to build long-term relationships with Klaviyo's marketing agencies and systems integrator partners, helping them achieve their growth objectives with Klaviyo.

Is there a focus on revenue goals in this position?

Yes, this role involves operating with revenue-focused objectives to ensure that partners contribute meaningfully to Klaviyo's growth.

Are there opportunities for co-selling in this role?

Yes, the Partner Account Manager will build and manage a lead referral pipeline and identify co-selling opportunities to drive mutual success.

Are other languages beneficial for this role?

Yes, business-fluent Spanish or Italian is considered a bonus for this position.

What qualities are looked for in a candidate for this role?

Candidates should be collaborative, strategic thinkers with excellent influencing and relationship-building abilities, as well as a passion for delivering value through strong partnerships.

What kind of work environment does Klaviyo promote?

Klaviyo promotes a supportive work environment that values unique backgrounds and experiences, encouraging collaboration and creative problem-solving.

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Klaviyo

Klaviyo is a unified customer platform for email, SMS, and more. Own your consumer data and interactions. #Klaviyo

Marketing & Advertising
Industry
1001-5000
Employees
2012
Founded Year

Mission & Purpose

Klaviyo is a marketing automation platform that specializes in email and SMS marketing for e-commerce businesses. Their ultimate mission is to help businesses of all sizes grow by enabling them to create personalised and targeted marketing campaigns, build stronger customer relationships, and drive sales. Klaviyo's purpose is to empower e-commerce brands with the tools and insights they need to thrive in the digital marketplace, providing them with the means to deliver relevant and engaging marketing messages to their customers and drive business success.

Culture & Values

  • Customer first

    We always put our customers first. Klaviyos start with the customer and work backward. We create products that solve legitimate customer problems, always doing what's best for our customers and their customers. We work hard to earn and keep each customer's trust through products and experiences that improve their lives and speed up their paths to success.

  • Always learning

    We are always learning. “We surround ourselves with people that are intensely curious and energized by learning. I know many Klaviyos who have attended Udemy courses, coding academies, conferences, and university classes to better themselves and I know others that have independently launched internal trainings and mentoring programs to help teach others. It helps that we have a free book policy and generous learning stipend but what makes Klaviyo really special is the culture of putting this into action.” - Mike Parker, Sr. Director, Solution Architecture Klaviyos have a constant desire to learn and a powerful drive to “figure things out.” We’re high-slope and have a relentless curiosity that allows us to uncover and solve the world’s hardest problems. As individuals, we’re knowledgeable about many things, not just one. And when we don’t know something, we’re expected to learn and become an expert for others.

  • Equitable world

    We strive to make the world more equitable. “Klaviyos come from all over the world, and have all kinds of backgrounds. We have a number of employee-organized groups called KRGs that celebrate our different backgrounds, identities, and values. Because wherever you're from, you belong here.” - Hansen Liang, Senior Product Manager Klaviyos believe that everyone deserves a fair shot at success. We treat people both inside and outside of Klaviyo with equity, respect, honesty, and kindness. We strive to build a diverse company, and prioritize the inclusion of varied opinions and experiences throughout Klaviyo. We aren't afraid to speak out when we see injustice. We create products and programs that can provide everyone, everywhere with tools for ownership and success.

  • Collaborate radically

    We collaborate radically. Klaviyos are what we create together. We are humble, transparent, and on a lifelong journey to become better humans together. We express strong opinions with kindness and proactively seek feedback. We listen, share, encourage, and trust each other. We’re quick to admit when we’re wrong, and even quicker to help one another win. No task is below us—we’re as willing to ship packages as we are to set strategy. Our strict “no brilliant jerks” policy helps us recruit, hire, and retain exceptional collaborators.

  • Ambitious

    We are ambitious. “Klaviyos dream big and are passionate. We don't back down from challenging problems. We don't fear failing. We strive to succeed and build success for those around us. We don't limit our thinking to "what we've always done." We are builders and we create opportunities.” - Daniel Kezerashvili, Engineer Manager II Klaviyos don't limit themselves to the tools and solutions of today. We dream big and aim to solve the hardest of problems, problems that pull future technology into today. All of us are inventors and entrepreneurs, and together we create the best solutions for customers, even when that means tackling tough obstacles. Experimentation, failure, fast iteration, and big wins are all valued equally in our culture of problem-solving.

  • Remarkable

    We are remarkable. “I am always impressed by the unique skills and talents held by people at Klaviyo and the drive Klaviyos possess to go above and beyond. By bringing their best to work everyday in meaningful and noticeable ways, Klaviyos inspire others to do the same.” - Evan Eisert, Group Product Manager Klaviyos deliver work that is deemed “remarkable” by our peers, our customers, and the market. We start by focusing on quality of work, then learn how to do it faster, frugally, and more efficiently. We are meticulous in each action we take as individuals and as teams. We are rigorous, prepared, and high-performance. We know the “why” behind each problem and goal, and we stay close to the decisions we make to ensure the most remarkable outcome.