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Partner Customer Experience Manager, Workvivo - Ireland

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Zoom

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Cork

AI generated summary

  • You need 3-5 years in SaaS partner/channel management, expertise in enablement strategies, team leadership skills, data-driven decision-making, and experience influencing senior leadership.
  • You will lead enablement strategies, develop training programs, optimize partner performance using data, collaborate with cross-functional teams, and create a feedback-driven enablement roadmap.

Requirements

  • Experience: 3 - 5 years in SaaS Partner Enablement, Technical Enablement, or Channel Management.
  • Demonstrate expertise in SaaS platforms, how to design and implement scalable partner enablement strategies that drive platform adoption and customer success.
  • Able to manage, mentor, and develop high-performing teams, fostering a collaborative and results driven environment.
  • Able to assess and adjust strategies using data and performance metrics, linking adjustments to learning outcomes and partner success.
  • Demonstrate experience working with senior leadership to influence and drive changes across departments, ensuring alignment on partner enablement goals. Deliver exceptional experiences for both partners and customers, optimize engagement, and ensuring measurable success.

Responsibilities

  • Enabling Partner Success: Lead the creation and execution of enablement strategies, providing Channel Partners with the necessary tools, resources, and training to successfully implement and adopt the Workvivo platform.
  • Implementing and Program Design: Develop scalable, repeatable enablement programs that improve onboarding, training, and ongoing support for Delivery Channel Partners, ensuring a smooth path to success from day one.
  • Optimizing Partner Performance: Utilize data-driven insights to assess partner performance, identify areas for improvement, and implement strategies that enhance operational efficiency and effectiveness.
  • Cross-Functional Leadership: Collaborate closely with product, sales, and customer success teams to ensure seamless partner enablement and optimize the overall customer experience and satisfaction.
  • Creating and Enabling Roadmap: Create and execute a comprehensive enablement roadmap, iterating on strategies and processes based on partner feedback and performance metrics.

FAQs

What is the primary role of the Partner Customer Experience Manager at Workvivo?

The primary role is to oversee partner operations, enabling Delivery Channel Partners to effectively roll out the Workvivo employee experience platform to customers.

What kind of experience is required for this position?

A minimum of 3 - 5 years in SaaS Partner Enablement, Technical Enablement, or Channel Management is required.

What are the key responsibilities of this role?

Key responsibilities include enabling partner success, optimizing partner performance, cross-functional leadership, and creating and executing a comprehensive enablement roadmap.

Is there a focus on data-driven insights in this role?

Yes, the role emphasizes utilizing data-driven insights to assess partner performance and implement strategies for operational efficiency.

How does this role collaborate with other teams?

The Partner Customer Experience Manager collaborates closely with product, sales, and customer success teams to ensure seamless partner enablement and enhance the overall customer experience.

What benefits are offered to employees at Workvivo?

Workvivo offers a variety of perks, benefits, and options aimed at maintaining physical, mental, emotional, and financial health and supporting work-life balance.

What kind of environment does Workvivo promote?

Workvivo promotes a diverse and inclusive environment where employees can advance their careers and contribute to meaningful projects.

Are there opportunities for career development in this role?

Yes, the position provides opportunities to advance your career in a fast-paced, collaborative setting.

Does Workvivo have a commitment to diversity and inclusion?

Yes, Workvivo is proud to be an equal opportunity workplace and actively seeks to incorporate diverse perspectives into its products and culture.

What should applicants do if they need assistance during the interview process?

Applicants requiring assistance due to a medical disability should submit an Accommodations Request Form, and someone from the team will reach out to them.

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Zoom

Bringing the world together, one connection at a time.

Technology
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Zoom is a leading provider of video communication and collaboration solutions. Their platform allows people to connect and communicate remotely through high-quality video and audio conferencing, online meetings, webinars, and virtual events. With a user-friendly interface and robust features, Zoom enables individuals and organisations to stay connected, collaborate effectively, and engage with others regardless of their location. Zoom's ultimate mission is to make video communications frictionless and accessible to everyone, empowering people to connect, communicate, and collaborate seamlessly across the globe.

Benefits

  • Employee Stock Purchase Plan (ESPP)

  • Long-Term Sickness & Disability: 75% of basic annual salary after 13 weeks of incapacity

  • Cash Plan: reimbursement for out-of-pocket expenses relating to healthcare needs such as dental and optical

  • Private Medical (fully medically underwritten): includes inpatient, outpatient, and virtual GP services. This plan includes Vitality Wellness and discount programs.

  • Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance