FAQs
What is the primary responsibility of the Partner Quality Lead - Network Operations?
The primary responsibility is to ensure the seamless operation of the disbursement network by analyzing partner performance, resolving operational challenges, and driving continuous improvement in the customer experience.
What qualifications are required for this position?
Candidates should have 3+ years of experience in financial services, ideally within the remittance industry, along with exceptional communication skills, strong attention to detail, proficiency in data analysis, and the ability to thrive in dynamic environments.
Who will the Partner Quality Lead report to?
The Partner Quality Lead will report to one of the Sr. Team Managers, Partner Quality Leads.
What type of teams will the Partner Quality Lead collaborate with?
The Partner Quality Lead will collaborate closely with internal teams, including Engineering, Product, Customer Service, and Treasury.
Is experience with SQL or other data tools necessary for this role?
While not necessary, experience with SQL or other data tools is considered a nice to have for this role.
What are some key responsibilities involved in partner relationship management?
Key responsibilities include acting as the primary point of contact for external partners, coordinating actions to support daily disbursement operations, and collaborating with external stakeholders to address issues impacting the remittance experience.
Are there any language requirements for this position?
Fluency in English is required, and proficiency in additional languages is considered a plus.
What benefits are offered for this position?
Benefits may vary depending on the location of the position.
Does Remitly support diversity and inclusion?
Yes, Remitly is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.