FAQs
Is this a permanent position?
No, this is a contract position with a duration of 9 months.
Where is the worksite located?
This is a fully on-site position located in Kansas City, Missouri, specifically at the Research Medical Center.
What are the main responsibilities of the Patient Outreach and Transition Support Specialist?
The main responsibilities include contacting patients overdue for appointments, encouraging and setting new appointments, addressing patient concerns, and reaching out to patients after their physician has left the practice to guide them to a new provider.
What skills are required for this position?
Required hard skills include EMR, primary care knowledge, medical terminology, healthcare administration, and medical office specialty. Key soft skills are critical thinking, a calm demeanor, de-escalation abilities, understanding, and resourcefulness.
Will I be working in an active clinic setting?
No, you will be working in an office setting environment, not within an active clinic.
What are the performance metrics for this role?
You will have daily, weekly, and monthly goals for metrics including inbound/outbound calls, setting appointments, and updating patient profiles.
How does the company approach diversity and inclusion?
Actalent embeds diversity and inclusion into its culture through hiring diverse talent, maintaining an inclusive environment, building a culture of care, engaging in persistent self-reflection, and ensuring growth opportunities for employees.
What should I do if I require accommodations during the job application process?
If you need a reasonable accommodation due to a disability, please email actalentaccommodation@actalentservices.com for options.
What kind of patients will I be speaking with in this role?
You will be speaking with various patients, some of whom may be upset about their provider leaving or needing to see a new doctor.
Is training provided for this position?
While the job description does not specify, typically training is provided to help familiarize you with the processes, EMR systems, and company protocols.