FAQs
What is the primary responsibility of a Patient Service Specialist at Mayo Clinic?
The primary responsibility of a Patient Service Specialist (PSS) is to create a premium customer service experience for patients and visitors by facilitating their visits through effective appointment arrival and scheduling processes, while also obtaining and verifying patient demographic and insurance information.
What qualifications are required for the Patient Service Specialist position?
A high school diploma or GED is required, along with one year of customer service experience in areas like administrative, physician's office, appointment scheduling, or the retail/service industry. An associate degree and experience in a healthcare field are preferred. Candidates must also possess computer skills, including proficiency with Windows-based applications.
Are there any training requirements after being hired for this role?
Yes, individuals who have not completed a Medical Terminology course will be required to successfully complete one within the first six months of employment.
What skills are essential for a Patient Service Specialist to succeed in this role?
Essential skills include problem-solving, continuous improvement, team building, superior verbal and written communication, the ability to remain calm under stress, empathetic communication, and flexibility in a fast-paced environment.
What is the pay range for this position?
The compensation for the Patient Service Specialist position ranges from $17.00 to $20.69 per hour, depending on education, experience, and tenure.
Does the Patient Service Specialist position require working on weekends?
Yes, the position may require weekend work as needed, as well as rotating shifts Monday through Friday between the hours of 6 AM to 6 PM.
Is this position eligible for benefits?
Yes, the Patient Service Specialist position is eligible for benefits.
What does the work environment look like for a Patient Service Specialist at Mayo Clinic?
The work environment is fast-paced and dynamic, with a strong focus on creating a positive experience for patients and their families. The role involves continuous face-to-face interaction with patients, visitors, and various clinical support staff.
How does Mayo Clinic support diversity and inclusion in the workplace?
Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. The organization actively encourages applications from underrepresented groups, including women, minorities, veterans, and individuals from the LGBTQ community.
What additional responsibilities might a Patient Service Specialist have?
Additional responsibilities may include receiving and responding to phone calls and electronic communications, assisting patients with appointment check-in kiosks, maintaining cleanliness and safety in patient-facing areas, and participating in training new employees as assigned by leadership.