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Patient Service Specialist - Admitting and Registration

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Cleveland Clinic

Sep 10

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Fort Lauderdale

AI generated summary

  • You need a high school diploma/GED with 2 years' experience in registration or customer service, or an associate’s degree with 1 year, or a bachelor’s degree. Knowledge of medical terminology is preferred.
  • You will deliver exceptional patient care, handle registration and insurance tasks, resolve issues, educate on MyChart, and ensure a welcoming environment for patients and visitors.

Requirements

  • Minimum qualifications for the ideal future caregiver include:
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree.
  • Preferred qualifications for the ideal future caregiver include:
  • Knowledge of medical terminology.

Responsibilities

  • Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
  • Investigate, triage and resolve patient issues using the established HEART model.
  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information.
  • Recruit, enroll and educate patients on MyChart and Appointment Pass.

FAQs

What are the working hours for the Patient Service Specialist position?

The working hours for this position are from 3:00 PM to 11:30 PM.

What qualifications do I need to apply for this role?

You need a high school diploma or GED with two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; an associate’s degree with one year of experience; or a bachelor’s degree.

Is knowledge of medical terminology required for this position?

Knowledge of medical terminology is preferred but not required.

What type of environment can I expect when working as a Patient Service Specialist?

You can expect a welcoming and professional environment where you interact with patients and ensure exceptional patient experiences.

How does Cleveland Clinic prioritize customer service in this role?

Cleveland Clinic has made great customer service a cornerstone of our mission, ensuring that Patient Service Specialists deliver what matters most to patients and their families.

What kind of career opportunities are available after serving as a Patient Service Specialist?

The Patient Service Specialist role serves as a great steppingstone to other careers within customer service and various departments within Cleveland Clinic.

Will I need to enter or maintain confidential patient information in this role?

Yes, you will be responsible for entering and maintaining confidential patient information.

Am I required to collect co-pays and verify insurance for patients?

Yes, the role includes responsibilities such as performing co-pay collection and insurance verification.

Is there support for learning about MyChart and Appointment Pass?

Yes, you will be involved in recruiting, enrolling, and educating patients on MyChart and Appointment Pass.

How does Cleveland Clinic support the community through this role?

Patient Service Specialists thrive on making positive impacts in the community by ensuring exceptional experiences for patients and their families.

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Cleveland Clinic

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Mission & Purpose

Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.