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Payments Operations Manager

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Percent

2mo ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
    Banking & Finance
  • London
  • Quick Apply

AI generated summary

  • You need 4+ years in payments ops, knowledge of payment systems, accounting practices, team management experience, strong attention to detail, and proficiency in Excel or ERP software.
  • You will manage charitable payments processes, enhance operational efficiency, set team KPIs, collaborate with internal teams, oversee Financial Operations Analysts, and resource plan with Finance and Operations.

Requirements

  • 4+ years of experience in payments operations, back-office processing, or a similar role within a fintech or financial services business.
  • Solid understanding of payments systems, global disbursements, and funds movement.
  • Knowledge of international payment processing (SWIFT, BIC, IBAN, restrictive currencies etc.).
  • Understanding of accountancy practices (e.g., AAT Level 1, Level 2 or equivalent).
  • A process-driven mindset, with a passion for continually refining workflows for improved efficiency.
  • Exceptional attention to detail, with a commitment to accuracy in all tasks.
  • A metrics-oriented approach, with a strong motivation to hit SLAs and meet team targets.
  • Excellent prioritisation skills, with the ability to manage multiple tasks in a fast-paced environment.
  • Strong written and verbal communication skills to convey complex processes clearly.
  • Experience managing or coordinating a team, with an emphasis on support, accountability, and empowerment.
  • Proficiency in Excel/Google Sheets and experience with accounting or ERP software.

Responsibilities

  • Act as the subject matter expert on all our charitable payments processes at Goodstack, being the key point of contact for escalations as they arise.
  • Continually evolve and improve our processes to ensure that we are working in the most efficient, effective manner possible.
  • Create team KPIs, best practices, and standardised reporting to measure and report on performance, analysing performance trends over time to spot issues and opportunities.
  • Collaborate closely with internal teams — including Product, Engineering and Operations — to ensure that you and your team have what they need and blockers are being flagged.
  • Oversee and support a team of outsourced Financial Operations Analysts, setting their work schedules and ensuring they are set up for success.
  • Work with the broader Finance and Operations teams to resource plan based on forecasted volumes.

FAQs

Do we support remote work?

Yes, we operate in a remote-first model but offer a hybrid format with a cozy office in central London for those who enjoy on-site workspace experiences.

Is commuting required for this role?

Yes, this role requires regular commuting to our central London office in Fitzrovia.

What is the experience requirement for the Payments Operations Manager position?

The ideal candidate should have 4+ years of experience in payments operations, back-office processing, or a similar role within a fintech or financial services business.

Are there any specific skills required for this position?

Yes, a solid understanding of payments systems, global disbursements, metrics-oriented approach, exceptional attention to detail, and strong written and verbal communication skills are required.

What type of team will I be managing?

You will oversee a small team of outsourced Financial Operations Analysts.

Are there opportunities for professional development?

Yes, you will have a £1000 learning and development budget to enhance your skills.

What benefits do we offer regarding vacation and personal days?

We offer 25 days of annual leave, plus paid public holidays, and a paid day off on your birthday.

Is there support for mental health and wellness?

Yes, we provide paid mental health leave, wellness leave, and paid days off to volunteer for non-profit causes.

Do you have any special programs for diversity and inclusion?

Yes, we actively seek and welcome applicants from all walks of life and take pride in our diverse and growing team representing 15+ nationalities.

What companies are backing Goodstack?

Goodstack is backed by the same investors as Stripe and Airbnb.

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Percent

Powering purpose in every organisation worldwide 🌎

Finance
Industry
51-200
Employees
2017
Founded Year

Mission & Purpose

Our mission at Percent is to power purpose in every organisation worldwide. Today, we are already working with many of the world’s biggest companies. This year’s aim is to facilitate over $500m of donations to good causes in over 160 countries. To achieve this, we are looking to partner with the most talented people out there 🔭.