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Payments & Settlements Assistant

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Xe.com

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Banking & Finance
  • Madrid
  • Quick Apply

AI generated summary

  • You need FX/financial services experience, knowledge of payment systems, strong time management and attention to detail, effective communication skills, teamwork, and adaptability.
  • You will organize contract settlements, manage global bank account transactions, engage with stakeholders, resolve client queries, investigate errors, monitor transaction workflows, and confirm trades.

Requirements

  • FX/Financial Services: Some relevant experience in a financial services or FX organisation, undertaking payment tasks and understanding of cash flows.
  • Global Payments & Systems: Knowledge of global payment rails and systems, including SWIFT, NPP and ACH preferred but not required.
  • Effective time Management: Strong time management skills, able to plan, organise and multi-task.
  • Excellent attention to detail: Strong attention to detail and numeracy skills.
  • Effective Communicator: Strong verbal and written communication skills.
  • A team player: Approachable, collaborative team member.
  • Agility: Adaptable, eager to learn, proactive.

Responsibilities

  • Contract Settlement: Organise contract settlement for the current value date
  • Global Bank Accounts: Manage money in and money out of global bank accounts; process and authorise receipts and payments
  • Stakeholder Engagement: Liaise with internal stakeholders, both, locally and globally (APAC, NAM, UK), namely Service Delivery, Compliance and Global Operations Team on a wide range of queries, including anti-money laundering (AML) and sanctions queries and FX contract queries
  • Customer Satisfaction: Work directly with clients via phone and email to resolve escalated account and payment queries
  • Problem Solving: Investigate and resolve any settlement/account errors, internally and with global banking partners
  • Transaction queries: Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA’s
  • Settling Trades: Support Treasury Risk Management in agreeing and settling trades with banking counterparties
  • Managing and matching MT300 confirmations in Mysis and referring bank confirmation anomalies to TRM for correction
  • Confirming options with banking counterparties and agreeing premium

FAQs

What is the primary responsibility of the Payments & Settlements Assistant at Xe?

The primary responsibility is to manage money in and money out for customers by settling foreign exchange contracts and processing payments, ensuring all transactions are settled on time according to banking cut-off points and company SLAs.

What kind of background is preferred for candidates applying for this role?

Relevant experience in a financial services or FX organization, particularly in payment tasks and cash flow understanding, is preferred.

What skills are essential for success in this position?

Essential skills include strong time management, excellent attention to detail, strong verbal and written communication abilities, and being a collaborative team player.

What are the working hours for this position?

Specific working hours are not mentioned in the job description; however, the role will likely require meeting cut-off times and SLAs, which may demand flexibility.

Is there a particular focus on customer service in this role?

Yes, the role involves working directly with clients to resolve escalated account and payment queries, emphasizing customer satisfaction.

Are there opportunities for professional development in this role?

The job description emphasizes the importance of agility and eagerness to learn, suggesting that there are opportunities for professional growth and development.

What benefits does Xe offer for the Payments & Settlements Assistant position?

Benefits include a competitive market-based salary, 23 days holiday, medical insurance, lunch vouchers, and participation in the Euronet Employee Share Purchase Plan (ESPP).

How does Xe promote diversity and inclusivity within its workforce?

Xe is committed to creating a diverse and inclusive environment, ensuring that its recruitment practices are barrier-free and accessible for everyone, including adjustments for disabled individuals, neurodiverse people, or those with long-term health conditions.

What payment systems or technologies should candidates be familiar with?

Familiarity with global payment rails and systems such as SWIFT, NPP, and ACH is preferred but not required.

Who does the Payments & Settlements Assistant report to?

The Payments & Settlements Assistant reports to the Team Manager.

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Xe.com

Powering you and your business with the world's most trusted currency tools and money transfers for over 25 years.

Finance
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. XE is part of the Money Transfer Division of Euronet and is the unification of HiFX and XE.com. Xe Money Transfer is a service of Continental Exchange Solutions, Inc., dba Xe USA NMLS ID 920968. License status can be viewed at www.nmlsconsumeraccess.org. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Continental Exchange Solutions, Inc., dba Xe USA NMLS ID 920968, at Office of the Commissioner of Financial Regulation Maryland Department of Labor 1100 North Eutaw Street, Suite 611 Baltimore, Maryland 21201. Phone 888-784-0136.