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Payments & Settlements Assistant

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Xe.com

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Madrid
  • Quick Apply

AI generated summary

  • You should have FX/financial experience, knowledge of payment systems, strong time management, attention to detail, effective communication, teamwork skills, and adaptability.
  • You will manage contract settlements, global bank transactions, stakeholder engagement, resolve client queries, investigate errors, and support trade settlements while ensuring timely processing.

Requirements

  • FX/Financial Services: Some relevant experience in a financial services or FX organisation, undertaking payment tasks and understanding of cash flows.
  • Global Payments & Systems: Knowledge of global payment rails and systems, including SWIFT, NPP and ACH preferred but not required.
  • Effective time Management: Strong time management skills, able to plan, organise and multi-task.
  • Excellent attention to detail: Strong attention to detail and numeracy skills.
  • Effective Communicator: Strong verbal and written communication skills.
  • A team player: Approachable, collaborative team member.
  • Agility: Adaptable, eager to learn, proactive.

Responsibilities

  • Contract Settlement: Organise contract settlement for the current value date
  • Global Bank Accounts: Manage money in and money out of global bank accounts; process and authorise receipts and payments
  • Stakeholder Engagement: Liaise with internal stakeholders, both, locally and globally (APAC, NAM, UK), namely Service Delivery, Compliance and Global Operations Team on a wide range of queries, including anti-money laundering (AML) and sanctions queries and FX contract queries
  • Customer Satisfaction: Work directly with clients via phone and email to resolve escalated account and payment queries
  • Problem Solving: Investigate and resolve any settlement/account errors, internally and with global banking partners
  • Transaction queries: Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA’s
  • Settling Trades: Support Treasury Risk Management in agreeing and settling trades with banking counterparties
  • Managing and matching MT300 confirmations in Mysis and referring bank confirmation anomalies to TRM for correction
  • Confirming options with banking counterparties and agreeing premium

FAQs

What is the primary responsibility of the Payments & Settlements Assistant at Xe?

The primary responsibility is to manage money in and out for customers, settle foreign exchange contracts, and process payments efficiently for both corporate and consumer clients.

What qualifications or experience are preferred for this role?

Some relevant experience in a financial services or FX organization, knowledge of cash flows, along with an understanding of global payment systems like SWIFT, NPP, and ACH are preferred.

What skills are essential for the Payments & Settlements Assistant?

Essential skills include strong time management, excellent attention to detail, effective communication, and being a collaborative team player.

What kind of team culture does Xe promote?

Xe promotes a culture of ambition, responsibility, and community, encouraging individuals to bring their perspectives, be open to new ideas, and foster a sense of belonging.

What perks and benefits does Xe offer for this position?

Xe offers a competitive market-based salary, 23 days of holiday, medical insurance, lunch vouchers, and participation in the Euronet Employee Share Purchase Plan (ESPP).

How does Xe ensure inclusivity in its recruitment practices?

Xe is committed to making their recruitment practices barrier-free and accessible, providing adjustments for disabled individuals, neurodiverse candidates, or those with long-term health conditions upon request.

What tools or systems will the Payments & Settlements Assistant work with?

The role may involve working with systems such as Mysis for managing and matching MT300 confirmations and requires liaising with global banking partners.

Is prior knowledge of foreign exchange necessary for this role?

While some relevant experience in FX or financial services is preferred, specific prior knowledge of foreign exchange is not strictly required.

Will the Payments & Settlements Assistant interact with clients?

Yes, the assistant will work directly with clients via phone and email to resolve escalated account and payment queries.

Can I apply for this position if I have a long-term health condition?

Yes, Xe encourages applicants with long-term health conditions and will make necessary adjustments during the application and interview process as needed.

Powering you and your business with the world's most trusted currency tools and money transfers for over 25 years.

Finance
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 350,000 people used us to send money overseas. Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments. At XE, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first. We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. XE is part of the Money Transfer Division of Euronet and is the unification of HiFX and XE.com. Xe Money Transfer is a service of Continental Exchange Solutions, Inc., dba Xe USA NMLS ID 920968. License status can be viewed at www.nmlsconsumeraccess.org. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Continental Exchange Solutions, Inc., dba Xe USA NMLS ID 920968, at Office of the Commissioner of Financial Regulation Maryland Department of Labor 1100 North Eutaw Street, Suite 611 Baltimore, Maryland 21201. Phone 888-784-0136.