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People and Culture Manager

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Zuma

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • New York

AI generated summary

  • You must have luxury hospitality HR experience, a relevant degree, ideal certifications (PHR, SPHR), knowledge of HR practices and laws, strong coaching skills, and proficiency in HRIS/ATS systems.
  • You will provide HR support, oversee compliance, manage hiring and onboarding, conduct training, handle employee relations, maintain records, and facilitate benefits administration.

Requirements

  • Previous luxury restaurant, hotel, or hospitality Human Resources Management experience
  • Bachelor’s degree in human resources, Business Administration or related field of study or any equivalent combination of education and/or experience is preferred.
  • Professional Human Resources (PHR), Senior Professional Human Resources (SPHR), or other relevant industry certification such as SHRM is desired.
  • Knowledge of performance management, compensation, and benefits principles, practices inclusive of leaves (LOA)
  • Possess coaching and influencing skills to establish credibility and trust with the team.
  • Demonstrated knowledge with HRIS and ATS systems.
  • Excellent working knowledge of US and state specific labor laws
  • Day shift. However, must be willing to work a flexible schedule as needed.
  • Must operate with a high degree of confidentiality.
  • Must have solid business acumen; problem solving skills, and exhibit high emotional intelligence, influence and strategic thinking skills.

Responsibilities

  • Works closely with the management team providing HR support and guidance.
  • Oversee multiple locations.
  • Must be versed in Federal, State, and local Laws specifically in New York City and Boston.
  • Help create recruiting and retention strategies.
  • Manages and streamlines candidate onboarding and induction.
  • Assist with implementing company policies and HR initiatives.
  • Perform general day to day HR administrative tasks.
  • Completes new hire paperwork & I9 process during the on-boarding of new employees.
  • Supports management with coaching/counseling conversations and issuing corrective actions as needed.
  • Remain focused on compliance and Wage & Hour guidelines and policies.
  • Facilitate HR training classes.
  • Respond to unemployment claims.
  • Complete employment verifications as needed.
  • Workers Compensation
  • Benefit Administration
  • Manage attendance records.
  • Conduct exit interviews.
  • HR Reporting
  • Maintain employee records.
  • Conduct employee investigations.

FAQs

What is the primary responsibility of the People and Culture Manager at Zuma?

The primary responsibility is to provide HR support and guidance to the management team while overseeing multiple locations and ensuring compliance with labor laws.

What kind of experience is preferred for this position?

Previous multi-state HR Management experience in the restaurant or hospitality industry is preferred.

What educational background is required for the People and Culture Manager role?

A Bachelor’s degree in human resources, Business Administration, or a related field of study is preferred, or any equivalent combination of education and/or experience.

Are there any certifications required for this position?

Professional Human Resources (PHR), Senior Professional Human Resources (SPHR), or other relevant industry certifications such as SHRM are desired.

What key HR functions will the manager be responsible for?

The manager will handle labor law compliance, training and development, employee relations, recruitment, benefit administration, and employee engagement.

Is this position on-site or remote?

This is an on-site position based at one of our Zuma locations.

What schedule does the People and Culture Manager work?

The standard schedule is day shift; however, flexibility to work as needed is required.

How does the People and Culture Manager participate in recruitment?

The manager helps create recruiting and retention strategies and manages candidates' onboarding and induction processes.

Will the manager conduct employee investigations?

Yes, conducting employee investigations is one of the responsibilities of the People and Culture Manager.

Is knowledge of labor laws important for this role?

Yes, having an excellent working knowledge of US and state-specific labor laws, particularly in New York City and Boston, is crucial.

How important is confidentiality in this position?

A high degree of confidentiality is a must for this role.

What skills are essential for success in this position?

Strong problem-solving skills, high emotional intelligence, influencing skills, and strategic thinking are essential for success in this role.

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Zuma

Retail & Consumer Goods
Industry
51-200
Employees
2008
Founded Year

Mission & Purpose

ZUMA was co-founded by Rainer Becker and Arjun Waney in 2002. The first ZUMA restaurant to open was in London’s fashionable Knightsbridge area and remains the brand’s flagship. All of ZUMA’s management and chefs are extensively trained in London before working in ZUMA’s international locations. The Dubai venture was the fourth site to open in the Group’s expansion plan, the most recent sites being Miami in 2010 and Bangkok in 2011. Over the next few years, Zuma will be looking to continue opening new restaurants in some of the world’s most cosmopolitan cities.