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People Operations Specialist - Remote

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Couchbase

2mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration

Requirements

  • Bachelor’s degree in Human Resources Management, Business Administration or related field (preferred).
  • 2-3 years experience within the People Operations, HR Generalist, or Global Mobility space.
  • Interest or experience working across a busy People and Workplace team.
  • Experience working with ATS, Payroll, or HR systems.
  • Knowledge of People & Workplace best practices and/or legal requirements is a plus.
  • Documentation and process mindset (eager to ‘create structure’), with the ability to collaborate and strive for continuous improvement.
  • Willingness to help across the People & Workplace team in a variety of areas, while defining and leaning into your individual career growth objectives.
  • Exceptional attention to detail, problem solver and a highly organized do’er.
  • Strong communicator with a customer service mindset to support our world class team.
  • Professionalism in handling confidential employee information.

Responsibilities

  • Support greater People & Workplace team programs and initiatives by working cross-departmentally with Talent Acquisition, HR, Total Rewards, Talent Development, and Technology & Data teams. Examples include: immigration, benefits, merit reviews, annual compliance reporting, organizational reports, etc.
  • Own the employee onboarding and offboarding processes end-to-end, including stewarding data integrity in our ATS & HRIS, maintaining candidate files, completing templates and coordinating orientations.
  • Assist Talent Acquisition in opening new requisitions, arranging candidate travel plans, drafting offer documents, and documenting TA processes as needed.
  • Collaborate with Payroll & Benefits in new hire document collection, benefit program enrollment, changes, and addressing employee questions.
  • Partner with HR Generalists in providing onboarding support & conducting new employee onboarding sessions.
  • Be a guardian for overall data integrity and employees record keeping, maintaining accurate records & documentation. Process ongoing employee data changes in ATS, HRIS and other people systems to ensure our people data is accurately maintained.
  • Ensure compliance with HR reporting and administration (Background checks, EEO, I-9, E-Verify, etc.).
  • Contribute towards operational excellence by identifying and recommending alternative methods for optimization and streamlining.
  • Maintain and provide support in People Operations process documentation, improvements, system implementations and policy development.
  • Be the go-to person for employee questions and manage employee questions through Zendesk that are not answerable by our outsource partners.
  • Ensure Zendesk tickets are allocated to the relevant teams and assist team members if overcapacity in one region or when other People Operations team members are out of the office.
  • Answers questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
  • Examples of Focus Area Responsibilities:
  • (TA) Provide programmatic support to graduate and internship hiring initiatives, assist with sourcing/recruiting efforts, assist in TA process improvements & system updates.
  • (HR) Partner with HR Generalists on employee Changes/ Leave of Absence/ and Immigration cases, assist with HR policy and process documentation, liaise with Legal, assist with employee relations cases & trainings.
  • (Total Rewards) Liaise with Benefits in annual enrollment and employee benefits onboarding/offboarding, assist TR & HR with annual merit review cycle, provide support in creation of our job code hierarchy and board compensation committee meetings.
  • (Talent Development) Assist with creation of Onboarding sessions & content, maintain updates to Couchbase Hub, and assist with DEI initiatives.
  • (Technology & Data) Create Zendesk ticket reports analyzing where further systems or process improvements can be made, provide UKG Administrator system field & improvement updates, provide compliance audit support as a public facing company.
  • (Workplace) Assist with office support where temporary service gaps may exist or for special events and projects.

FAQs

What are the core responsibilities of a People Operations Specialist?

The core responsibilities include supporting various People & Workplace team programs, owning the employee onboarding and offboarding processes, assisting Talent Acquisition with requisition processes, collaborating with Payroll & Benefits, ensuring data integrity, maintaining compliance, contributing to operational excellence, and addressing employee questions through Zendesk.

What qualifications are preferred for this position?

A bachelor’s degree in Human Resources Management, Business Administration, or a related field is preferred, along with 2-3 years of experience in People Operations, HR Generalist, or Global Mobility areas.

Is experience with any specific systems required?

Yes, experience working with Applicant Tracking Systems (ATS), Payroll systems, or HR Information Systems (HRIS) is required for this role.

What type of skills are essential for a People Operations Specialist?

Essential skills include a strong attention to detail, problem-solving abilities, exceptional organization, strong communication skills, a customer service mindset, and professionalism in handling confidential employee information.

Which teams will the People Operations Specialist collaborate with?

The Specialist will work cross-departmentally with Talent Acquisition, HR, Total Rewards, Talent Development, and Technology & Data teams.

What is the role of the People Operations Specialist in employee onboarding?

The Specialist will own the entire employee onboarding process, including maintaining data integrity in the ATS & HRIS, managing candidate files, completing necessary templates, and coordinating new hire orientations.

How does this role contribute to data integrity?

The People Operations Specialist ensures accurate records and documentation, processes ongoing employee data changes in ATS and HRIS, and maintains compliance with HR reporting and administration requirements.

What kind of support does the People Operations Specialist provide to Talent Acquisition?

The Specialist assists in opening new requisitions, arranging candidate travel, drafting offer documents, and documenting Talent Acquisition processes as needed.

How does the People Operations Specialist handle employee inquiries?

The Specialist will manage employee questions via Zendesk that are not answerable by outsourcing partners, ensuring tickets are allocated to relevant teams and supporting team members when necessary.

Is the position remote, and what is the work environment like?

Yes, the position is remote, providing flexibility in work arrangements while collaborating across various teams.

What opportunities for career growth are available in this role?

The role allows individuals to help across different areas of the People & Workplace team while defining and pursuing their individual career growth objectives.

Couchbase

#Couchbase delivers Capella, the cloud database platform for modern applications

Technology
Industry
501-1000
Employees
2009
Founded Year

Mission & Purpose

Couchbase is a leading provider of NoSQL database solutions designed to help businesses build and manage modern, high-performance applications. From data management and caching to full-text search and analytics, Couchbase provides a range of capabilities to support mission-critical applications in various industries, including e-commerce, gaming, and finance. Committed to innovation and customer success, Couchbase continues to push the boundaries of what's possible in database technology, empowering organisations to thrive in the digital age.

Culture & Values

  • Be a Good Human, Always.

    Be authentic. Assume and act with positive intent, even in tough times. Eliminate bias, foster inclusion. Be your best self. Smile.

  • Attack Hard Problems, Driven by Customer Outcomes.

    Be courageous and innovative. Satisfy unmet, underserved needs. Deliver technical excellence and honesty. Enable transformation.

  • Act With Uncompromising Integrity, Period.

    Do the right thing, every time. Build trust with all constituents. Be honest and transparent. Do what you say. Be proactive.

  • Play to Win, Together

    Plan for success. Put in work, be proud of it. Balance confidence and humility. Never lose alone. Be a great teammate. Celebrate.

  • Serve Your Family, As Defined by You.

    Put your family first. Let the company work for you in times of need. Help your family benefit through the company’s success.

  • Make Tomorrow Better Than Today, Start Now.

    Have a bias for action. Execute with intensity and urgency. Know you have an impact. What we do matters. Enjoy the journey.